The player from South Africa had deposited 100 and claimed a bonus, winning R23,000. After a partial transfer of R1,000 to his main wallet, his withdrawal was canceled without explanation despite his attempts to contact the casino. The Complaints Team had extended the response time by 7 days for the player to provide the necessary information, but the player did not respond. As a result, the complaint was rejected due to the lack of communication from the player.
The player from South Africa had deposited 100 and claimed a bonus, winning R23,000. After a partial transfer of R1,000 to his main wallet, his withdrawal was canceled without explanation despite his attempts to contact the casino. The Complaints Team had extended the response time by 7 days for the player to provide the necessary information, but the player did not respond. As a result, the complaint was rejected due to the lack of communication from the player.
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