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PalmSlots Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (2)
Find on Google
Payment methods
Show all (43)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Trustly
  • Boleto Bancario
Withdrawal limits
 per month
€20,000
 per week
€5,000
NewEra B.V.
2022
> $5,000,000
OverviewBonusesUser reviews45Safety Index explainedDiscussion192Payment methods43
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.
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PalmSlots Casino Review

We've thoroughly reviewed PalmSlots Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because PalmSlots Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, PalmSlots Casino is a smaller online casino revenue-wise. It's part of a group of related casinos. However, this group is still quite small even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Warning: PalmSlots Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Warning: PalmSlots Casino has a €100,000 daily net win limit. This means that you can't win more than €100,000 in one day, with the "net win" being calculated as the difference between the sum of your wins and the money you've wagered. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

As we already mentioned, PalmSlots Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (43)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Trustly
  • Boleto Bancario
Withdrawal limits
 per month
€20,000
 per week
€5,000

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (9)
English customer support
All languages (9)
English live chat
All languages (9)

Game providers
Show all (86)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Microgaming
  • ELK Studios
  • Big Time Gaming
CASINO SCREENSHOTS
palmslots_casino_game_gallery_desktop
palmslots_casino_homepage_desktop
palmslots_casino_promotions_desktop
palmslots_casino_game_gallery_mobile
palmslots_casino_promotions_mobile

Positives

  • Casino accepts players from many countries
  • Good selection of game providers
  • Deposits by cryptocurrencies are accepted
  • Live chat support is available 24/7

Negatives

  • Only one free withdrawal per month
  • Not all payment methods are available for all countries

Interesting facts

  • Small international casino
  • The company focuses on both casino and sports betting
  • Contact support to set various responsible gaming limits
Author & Guarantor: Kristina Underwood Last updated: 09 Jan 2024 Anything incorrect or missing? Let me know
Casino Bonuses

PalmSlots Casino bonuses

Browse all bonuses offered by PalmSlots Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (45)

User reviews of PalmSlots Casino

This is a place to share experience with PalmSlots Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Terrible

Rated by 45 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 4 weeks ago
I just made a deposit today from an email that said deposit 20$ CAD and you will get 100 spins.. so I deposited and they won't give me my spins because they say amount was not deposited in Euro's. That is not what the email said.. I asked for a refund and was refused.. so I made a complaint.
  • false advertising
  • scam
• 1 month ago
Casino only has a few games from different providers, mostly stingy with NetEnt, Pragmatic Play and PlayinGå, you get really disappointed.
You can only get a bonus with at least 50 Euro ins. and the RTP is below single % !
Avoid this casino, the chat is super stingy and really a budget casino with no future!
  • Games run fine
  • With most providers they have only a few games that you can play, most are gone!
  • Bonus only works with at least 50 euros ins.
  • The chat is rock solid, you get nothing as goodwill
• 4 months ago
Impossible to get winnings, impossible reach the support. Lots of techical issues.
Very Suspect transactions, impossible to Track.
One This suspect casino. Cant understand that they still are allowed to operate.
• 6 months ago
I have been waited my money more than 2 weeks. Nobody give me any concrete answer from that casino- copy paste apologies and promises to leave notes to financial department aso.
  • Don’t get my money
  • No answers from support
• 6 months ago
Scam casino. 16 days since requested cashout. Whenever I ask online service for explanations, they keep on replying me with automatic pre-prepared template answers .

Keep on misleading their cosumers and they just stop conversation and hang off.

When you ask for informations they keep on lying to you that they have heavy transaction traffic and to wait a little bit....

STAY AWAY FROM PALMSLOTS CASINO!
• 6 months ago
No casino that is recommended. Very low chances of winning, the relationship between stake and winnings is disproportionate. Operator always refers to the game providers. I usually play the same games in different casinos, but you can see differences in the chances of winning.
  • Good game selection
  • Good overview of the website
  • No good chances of winning
  • Lots of advertising, almost SPAM
• 6 months ago
Casino is very unprofessional. Really slow withdrawals, KYC takes ages, chat representatives don't have a clue about anything unless it's a technical issue with their page.
  • Slow withdrawals
  • Slow KYC
  • Clueless chat
• 6 months ago
Many games. Good support. Fast payout. There are certainly many other providers, but I can recommend this without hesitation. If you win, the payout works very quickly
  • support
  • Min. 50 EUR
• 7 months ago
The bonuses were an integral part of the overall experience. I started with the welcome bonus I received upon signing up, and it truly gave me a boost. Additionally, the various promotions and bonuses they offer continue to guide me each week to keep playing.
As for payment methods, the wide range of options and the flexibility of choice stood out to me. Every time I play and explore more, I do so with confidence that my money is being handled securely and properly.
  • Bonuses
  • Payment methods
• 7 months ago
I made a deposit and have been waiting 2 days for it to arrive at the casino. Contacted support but no response for 2 days. I have never had such a bad experience with casinos. Casinoguru should update its review
  • Not because I couldn't play
  • Support does not answer
  • Deposits do not arrive
PalmSlots Casino
I'm really sorry to hear about the delay in your deposit. This situation is highly unusual and we want to resolve it as soon as possible. Please contact us again at support@palmslots.com and we will prioritize your request to ensure it is dealt with promptly. Your satisfaction is our priority.
• 7 months ago
Unfortunately, you have to give at least one star because the casino didn't deserve one either.
Registration ran without any problems when making a deposit and then we started. I deposited a small amount to test how it works but the deposit was not credited! After a pssr minute I tried to reach the live chat, didn't work. I left a message and was told I'd get a reply as soon as possible. In the next few hours I tried again and again to reach the chat. Then this succeeded. Was pointless, however, because except that it is forwarded to the responsible department with priority, nothing came out. Twice I was only told in the chat that they do everything possible and I will be notified by email. It's been 4 days now and nothing has come, neither money nor answer. Even a verification is not immediately possible only with the first payout. Stay away from this casino, I have never been treated so boldly and badly in an online casino.

After 6 days the money was credited with no comment from the casino
  • Nothing up to now
  • Deposit is not posted
  • Support not available
  • No answer to questions
• 7 months ago
Unfortunately, you have to give at least one star because the casino didn't deserve one either.
Registration ran without any problems when making a deposit and then we started. I deposited a small amount to test how it works but the deposit was not credited! After a pssr minute I tried to reach the live chat, didn't work. I left a message and was told I'd get a reply as soon as possible. In the next few hours I tried again and again to reach the chat. Then this succeeded. Was pointless, however, because except that it is forwarded to the responsible department with priority, nothing came out. Twice I was only told in the chat that they do everything possible and I will be notified by email. It's been 4 days now and nothing has come, neither money nor answer. Even a verification is not immediately possible only with the first payout. Stay away from this casino, I have never been treated so boldly and badly in an online casino.
  • Nothing up to now
  • Deposit is not posted
  • Support not available
  • No answer to questions
• 7 months ago
Beware of playing on this site, they are signed by the same people betobet.com

If you win a very small amount, they will transfer money to lure you into depositing, but if you win a good amount, they will not transfer you, and they will make excuses

There are many sites that are better than them and they do not lie

  • Everything is bad
  • Everything is bad
• 8 months ago
I really enjoy playing at PalmSlots....
For me one of the best casinos ever... No matter what problem I have, I was always helped immediately... Everyone is super nice and helpful 👍 Keep it up
  • Payouts are super fast
  • Support is always there....
  • I have nothing negative to say
PalmSlots Casino
Thank you for your kind words and for choosing PalmSlots! We're so glad you enjoy playing with us and we appreciate your compliments on our support team. We strive to provide the best possible experience. Keep enjoying the games and don't hesitate to contact us if you need anything
• 8 months ago
The casino has a lot of games and is one of my regular casinos, I love playing there. The support is also very happy to help and is always available. Support really deserves a 10/10. Otherwise, as I said, great casino with a lot of games, I can only recommend it to everyone. :)
  • A lot of games
  • Very good support
• 8 months ago
I have found Palmslots casino through a friend and I can say that I finally found the best online casino I always wanted to Play on , Fast withdrawals crazy amount of new games everyweek and also The greatest and most personal account managers you can find are there. Happy to be part of the Palmslots Community!
PalmSlots Casino
We're so happy to have you as part of the Palmslots community! It's wonderful to hear that you're enjoying our game selection, fast withdrawals, and personalized service. Your satisfaction is our priority, and we're glad to be your top online casino choice. Happy gaming!
• 8 months ago
very good casino, fast payouts and super nice service. I can only recommend the casino. it has become my regular casino.
  • Fast Payouts
  • sometimes confusing coupons
  • some bonuses cannot be deleted
PalmSlots Casino
Thank you for sharing your positive experience with PalmSlots! We really appreciate your feedback on our fast payouts and great service. We are happy to be your regular casino and look forward to continuing to serve you well!
• 8 months ago
Have been playing at palmslots for almost a year and I really have to say that we have found a good online casino for a long time
Good games selection good bonus codes
And a 24/7 live chat + advisor who always helps, many thanks again to Daniel the VIP manager, friendly, helpful and competent is not normal to have someone who takes care of everything
  • VIP program
  • bonus availability
  • Good slots
PalmSlots Casino
We are honored to be your favorite online casino for almost a year! Your compliments on our game selection, bonus codes and 24 hour support mean a lot to us. We will be happy to pass on your thanks to Daniel, our VIP manager. Keep enjoying the games and contact us anytime!
• 8 months ago
I submitted a withdrawal on a Saturday of 350 euros with the account validated and on Monday they started to roll up. I ended up canceling it and when I went to play, bets 0 4/0.5 I had strange game sessions where no matter how many slots I played, I always won very little. I lost that amount and even playing the free spins they offered, I received 0.03 euros! By the way I received 111 free spins because of the birthday and I won 1 euro. 😄 Due to customer support and game sessions, this is not a recommended place.
• 1 year ago
I inquired about the rollover requirements with chat and was informed that it is 5X not 10X. Chat is readily available, polite and helpful, a good selection of games. No issues with verification and my withdrawal was processed in less than 48 hours. Overall a good experience and will continue to play here.
  • Responsible gaming options are not easily accessible.
  • I am not a fan of no deposit bonuses that have capped winning amounts or having to roll over collective deposit amounts 5 times. I was able to do it and overall had a good time.
• 1 year ago
Just a great casino, I recommend it to everyone who enjoys online casino, this platform offers a high chance of winning and helps if you need help, thanks Team Palmslots :)
• 1 year ago
Stay away here, deposits and play works fine. But all this only as long as you don't win and want to cash out. Definitely keep your hands off.
  • Chat gives false information
  • Terrible customer service
• 1 year ago
I can only advise everyone not to play there. Customer service is bad, chat not helpful at all. Inflexible to the point of no longer works. Only through a complaint to CasinoGuru did they move at all. They can rest assured that I won't pay another cent there.
  • large game selection
  • Customer service is bad
  • Chat is bad
  • no value is placed on customer loyalty
  • Response speed is lousy
• 1 year ago
DO NOT PLAY HERE!!! Unfortunately, I made a mistake, I didn't read the rules. This is a very high wagering requirement for raw cash. Disgusting!!!

"NewEra BV reserves the right to reject the withdrawal or apply an administrative fee of up to 8%, in case the deposit amount is not rolled over at least 10 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the rollover)."
• 1 year ago
Games are fine.
However, you have to play through 10 times your complete deposits.
Deposited around €1540 over several months.
After a 1-month break, I threw in another €290.
Played everything down and started again with another 100€, now won 1700€, I thought of counting, but was rejected because of rollover not reached.
So I wrote to the chat and asked how much I still have to dare. thought can't be that much anymore because I only won in the last 100€. But no, all deposits since registration count, so the wager would have been €15,400. Really think that's quite a joke.
So stay away!!!!
  • friendly chat
  • games are fine
  • 10x wagering on all deposits combined
• 1 year ago
Payment by credit card via China ... right after the payment, I was robbed by other Chinese entities !!! Attention, they return your data without control to China!
As for the casino itself, large losses at low stakes. After every bigger win you lose everything, no free spins, no bonuses. Poor rtp. I wanted to close the account, but there is no such option on the website and closing the account is almost a miracle. Exchanging emails for a few and writing chat for a few days.
  • Nothing, nothing nothing
  • Zero zero zero
  • Payments via China
  • Rtp close to zero
  • No Responsible Gaming
  • Poor online help
• 1 year ago
Bonus is hard to get, spent 1k and no bonus at all in assassins moon!!
• 1 year ago
Refused to pay out sports bet winnings of 1,500 Euros including my own 750 Euro deposit with 0 explanation except I’ve broken there rules. Which is ridiculous. After 6 weeks are trying and reading thousands of other reviews of similar nature I’ve given up - there’s nothing you can do if they decide not to pay. DO NOT USE - and I’d advise to search for affiliates. This company is operating with at least another 6 betting and casino websites all with the exact same reviews.
  • Absolutely nothing
  • Fraud operator
  • Scam operator
• 1 year ago
Great site... get no bonus for this review...

I gambled a bit, just had a streak of bad luck 😂🙈.

Play great...

Great contact, reply quickly!

Just find something stupid with paying out when you win!
• 1 year ago
Unfortunately, nowhere is it mentioned that every deposit must be wagered 10x before you can withdraw. The current status of the implementation is also nowhere to be found. Furthermore, no chat is available and answers via email are a long time coming
Safety Index explained

Safety Index of PalmSlots Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PalmSlots Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.3/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Warnings

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
  • This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).

Other factors

  • Low win limit: €100,000 / day (net win)

Complaints about PalmSlots Casino and related casinos (91)

91All2Opened0Not solved45Solved44Rejected

Complaints directly about PalmSlots Casino

Complaints about related Rollino Casino (Same management)

Resolved Our verdict

Case closed

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Submitted: 14 Sep 2023
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Submitted: 29 Aug 2023
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Show more complaints (+64)
Discussion

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