Dear Kubo,
We have carefully reviewed the complaint from user Sade88 and would like to provide additional information to clarify this matter.
First and foremost, we conducted a thorough investigation of the Sade88 account and have strong reasons to believe that this account is a duplicate.
1. Identical gaming patterns – The slot gaming patterns of user Sade88 and their duplicate account are highly similar. Given that the players know each other, this might be expected, but when considered alongside other evidence, it becomes a confirming factor that these accounts are duplicates.
2. Submission of third-party documents – During verification, user Sade88 uploaded documents belonging to a third party. Our checks confirmed that these documents actually belong to the duplicate account. Providing third-party documents for verification is direct evidence that both accounts may be used by the same individual.
3. Identical login credentials – Both accounts use the same password for logging in, which has been verified on our end.
4. Matching profile birth dates – The birth date in the profile of both accounts is identical. However, during the document verification process, we established that the actual birth dates of the users are different. This further indicates that the accounts are being used by the same person.
Based on all these facts, we have sufficient grounds to believe that both accounts were operated by the same individual. The most aggravating factor in this case is that another person attempted to pass verification for the Sade88 account.
Given the above, the player has violated multiple rules of our casino:
1. Prohibition of duplicate accounts:
Section 3. Multi Accounts
3.1: "You can sign up (register) and use only one Account on the Website."
3.2: "Only one Account for each household, IP address, and computer or device is allowed. If two or more users share the same household, IP address, and computer or device, we must be informed by the respective Accounts’ holders in advance."
3.3: "If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts, and void withdrawal requests. In addition, any returns, winnings, or bonuses that have been gained or accrued during the duplicate account lifecycle will be forfeited from you."
In this case, the Sade88 account and the other account were deemed duplicates, which is a direct violation of this section.
2. Use of a third-party account
Section 2.4.3:
- "You participate in the Games on your own behalf and not on behalf of any other person."
Section 6.1:
- "You have to provide your KYC documents, credit card pictures (both sides, front and back. The card number should be with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible) and bank statement, copy of a personal identification document, proof of address, proof of ownership of any other used payment method when claiming the withdrawal for the first time. Additional requirements depending on payment channels will apply."
During verification, Sade88 uploaded documents belonging to another person, which confirms the use of a third-party account. This is a violation of KYC identification requirements and indicates that the account may not have been used by the individual who originally registered it.
3. Providing false information
Section 2.2.3:
- "By registering the Account on the Website, you agree to specify your legal name. We may take action to check the accuracy of the information you provide."
Section 2.4.5:
- "All information that you provide to us is true, complete, and correct, and that you shall immediately notify us of any change of such information."
The birth date listed in both the Sade88 account and its duplicate was identical, but the provided documents confirm that the actual birth dates of the users are different.
If any additional information is required regarding this case, please let us know, and we will provide it as soon as possible.
Best regards,
Betflare Casino Team
Dear Kubo,
We have carefully reviewed the complaint from user Sade88 and would like to provide additional information to clarify this matter.
First and foremost, we conducted a thorough investigation of the Sade88 account and have strong reasons to believe that this account is a duplicate.
1. Identical gaming patterns – The slot gaming patterns of user Sade88 and their duplicate account are highly similar. Given that the players know each other, this might be expected, but when considered alongside other evidence, it becomes a confirming factor that these accounts are duplicates.
2. Submission of third-party documents – During verification, user Sade88 uploaded documents belonging to a third party. Our checks confirmed that these documents actually belong to the duplicate account. Providing third-party documents for verification is direct evidence that both accounts may be used by the same individual.
3. Identical login credentials – Both accounts use the same password for logging in, which has been verified on our end.
4. Matching profile birth dates – The birth date in the profile of both accounts is identical. However, during the document verification process, we established that the actual birth dates of the users are different. This further indicates that the accounts are being used by the same person.
Based on all these facts, we have sufficient grounds to believe that both accounts were operated by the same individual. The most aggravating factor in this case is that another person attempted to pass verification for the Sade88 account.
Given the above, the player has violated multiple rules of our casino:
1. Prohibition of duplicate accounts:
Section 3. Multi Accounts
3.1: "You can sign up (register) and use only one Account on the Website."
3.2: "Only one Account for each household, IP address, and computer or device is allowed. If two or more users share the same household, IP address, and computer or device, we must be informed by the respective Accounts’ holders in advance."
3.3: "If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts, and void withdrawal requests. In addition, any returns, winnings, or bonuses that have been gained or accrued during the duplicate account lifecycle will be forfeited from you."
In this case, the Sade88 account and the other account were deemed duplicates, which is a direct violation of this section.
2. Use of a third-party account
Section 2.4.3:
- "You participate in the Games on your own behalf and not on behalf of any other person."
Section 6.1:
- "You have to provide your KYC documents, credit card pictures (both sides, front and back. The card number should be with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible) and bank statement, copy of a personal identification document, proof of address, proof of ownership of any other used payment method when claiming the withdrawal for the first time. Additional requirements depending on payment channels will apply."
During verification, Sade88 uploaded documents belonging to another person, which confirms the use of a third-party account. This is a violation of KYC identification requirements and indicates that the account may not have been used by the individual who originally registered it.
3. Providing false information
Section 2.2.3:
- "By registering the Account on the Website, you agree to specify your legal name. We may take action to check the accuracy of the information you provide."
Section 2.4.5:
- "All information that you provide to us is true, complete, and correct, and that you shall immediately notify us of any change of such information."
The birth date listed in both the Sade88 account and its duplicate was identical, but the provided documents confirm that the actual birth dates of the users are different.
If any additional information is required regarding this case, please let us know, and we will provide it as soon as possible.
Best regards,
Betflare Casino Team