So i made a deposit of 446euros to betmaster on 28th january 2025 via my crypto wallet and the deposit was pretty much instant since it was ripple and they barely take more than 1minute to reflect. So i didn't receive any bonuses and went straight to placing my sport bets upon which i doubled my stake to roughly about 1000euros after 1hr. When i tried to make other bets i found out that it was impossible since my stake limits had been drastically reduced. So i contacted the help team and all i got was;
"According to the paragraph 1.16 of our Terms and Conditions, there is a limit set at your account for the maximum bet amount: "1.16. The Company reserves the right to limit the minimum or maximum Bet amount at its sole and absolute discretion."
This amount can vary for different events and sports. Those limits can be imposed and removed by our Security Department.
We have escalated your request to the representative department and once we receive an answer, we will let you know.
At the moment the restriction can not be removed. We apologize for the inconvenience caused."
So after that i just applied for a withdrawal to get my funds out. My withdrawal was accepted but after some time i saw that they had opened the verification page and i needed to verify myself which i started and passed the first stage of verification which was personal verification. I now needed to complete the advanced verification where i was requested to upload documments indicating proof of address. I sent countless documents of my utility bills, internet bills , bank statement upon which they kept on rejecting. After i couldn't now lay hands on any documents to provide since all the documents i provided clearly indicated my address , i decided to just tell them that those are the only documents i had and they even viewed some details that were quite confidential. So they said that they have sent the information to their specialist and after hours i got a message that my verification was complete and i just thanked them for doing that. And here are where things started getting intresting. My earlier pending withdrawal didn't go through and the coins returned back to my gaming account as of today 30th. So i contacted them asking them why the funds were returned to my account and the chat assistant wasn't even aware if they were returned to my gaming account i don't know if its a bot am talking to or a real human. The help team keep on giving me contradicting information regarding cancelation of my withdrawal. The latest ones being;👇👇
"Hello!
Your withdrawal request is currently being processed. We have sent an additional request to our team for further review. Please check again later; the status will be updated soon. If any further action is required, we will notify you promptly.
Thank you for your patience".
"I will let you know as soon as withdrawals are resumed so that you can try again. If you try to withdraw now it's likely the withdrawal will get canceled again, so no worries, your balance will remain untouched unless you decide to continue using it. Thanks for your time".
"No, there's no problem with the withdrawal system, there's a pending review which I am sorry just so happened to be required while a withdrawal is happening. We'll let you know as soon as you can withdraw again."
Luckily i decided to wager a portion of the returned funds and won again and then went to create another partial withdrawal of the amount to my crypto wallet and untill now 8hrs down the line nothing has been received in my crypto wallet.
Am just angered by all this unprofessionalism coming from this shady bookie. I regret depositing my money on this platform without doing some background check. I hope that i can get my funds out of this site one way or another soon.
So i made a deposit of 446euros to betmaster on 28th january 2025 via my crypto wallet and the deposit was pretty much instant since it was ripple and they barely take more than 1minute to reflect. So i didn't receive any bonuses and went straight to placing my sport bets upon which i doubled my stake to roughly about 1000euros after 1hr. When i tried to make other bets i found out that it was impossible since my stake limits had been drastically reduced. So i contacted the help team and all i got was;
"According to the paragraph 1.16 of our Terms and Conditions, there is a limit set at your account for the maximum bet amount: "1.16. The Company reserves the right to limit the minimum or maximum Bet amount at its sole and absolute discretion."
This amount can vary for different events and sports. Those limits can be imposed and removed by our Security Department.
We have escalated your request to the representative department and once we receive an answer, we will let you know.
At the moment the restriction can not be removed. We apologize for the inconvenience caused."
So after that i just applied for a withdrawal to get my funds out. My withdrawal was accepted but after some time i saw that they had opened the verification page and i needed to verify myself which i started and passed the first stage of verification which was personal verification. I now needed to complete the advanced verification where i was requested to upload documments indicating proof of address. I sent countless documents of my utility bills, internet bills , bank statement upon which they kept on rejecting. After i couldn't now lay hands on any documents to provide since all the documents i provided clearly indicated my address , i decided to just tell them that those are the only documents i had and they even viewed some details that were quite confidential. So they said that they have sent the information to their specialist and after hours i got a message that my verification was complete and i just thanked them for doing that. And here are where things started getting intresting. My earlier pending withdrawal didn't go through and the coins returned back to my gaming account as of today 30th. So i contacted them asking them why the funds were returned to my account and the chat assistant wasn't even aware if they were returned to my gaming account i don't know if its a bot am talking to or a real human. The help team keep on giving me contradicting information regarding cancelation of my withdrawal. The latest ones being;👇👇
"Hello!
Your withdrawal request is currently being processed. We have sent an additional request to our team for further review. Please check again later; the status will be updated soon. If any further action is required, we will notify you promptly.
Thank you for your patience".
"I will let you know as soon as withdrawals are resumed so that you can try again. If you try to withdraw now it's likely the withdrawal will get canceled again, so no worries, your balance will remain untouched unless you decide to continue using it. Thanks for your time".
"No, there's no problem with the withdrawal system, there's a pending review which I am sorry just so happened to be required while a withdrawal is happening. We'll let you know as soon as you can withdraw again."
Luckily i decided to wager a portion of the returned funds and won again and then went to create another partial withdrawal of the amount to my crypto wallet and untill now 8hrs down the line nothing has been received in my crypto wallet.
Am just angered by all this unprofessionalism coming from this shady bookie. I regret depositing my money on this platform without doing some background check. I hope that i can get my funds out of this site one way or another soon.