Wazamba Casino - Player’s withdrawal has been delayed.

I deposited 47000NGN and another 7000 NGN I have wagered my deposits total over and over again, up to 3-4 times already on casino game in wazamba. Yet anytime I try to withdraw the response is deposit not available. I have contacted their customer care they keep repeating same respond that finance department will resolve it but since last week Thursday I never get any respond from them

Dear Benny1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No it's not just the period of waiting that gives me concern, their respond is that I have not finished wagering requirements of my deposits, their system is reading error, they should rectify it

So you will wait for 8 days after I told you they're saying I didn't complete wagering requirements which I did, so there was no withrawal at all.. so what are you waiting for?

Thank you for your reply, Benny1. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Do I understand correctly that a message appears when you try to request a withdrawal informing you that you cannot proceed with the request? If yes, could you please post a screenshot here?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Yes They refuse to process my withdrawal

Thank you very much, Benny1, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Casino Guru. Wazamba had paid my money complete.you can close the case

Thank you very much, Benny1, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru