Wazamba Casino - Player's account is active despite self-exclusion.

Buonasera,

Avevo richiesto a 22bet, 20bet e l'autoesclusione da tuttii siti con licenza Curacao, da meno di un mese. Nonostante questo mi hanno permesso di registrarmi. Io sono Ludopatico e in cura, e loro non hanno rispettato l'autoesclusione. Chiedo la restituzione della somma in quanto non avrei dovuto e potuto giocare. Aiutatemi vi prego, sono disperato e sto pensando al suicidio.

Grazie 

Dear filippo00000,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you requested to be self-excluded from Wazamba Casino directly? If you have, please forward me your account closure request at veronika.l@casino.guru.

There is currently no way to self-exclude from all Curacao-licensed casinos at once. You must self-exclude at each casino individually. Although Antillephone N.V. licensed casinos must offer players the opportunity to self-exclude, there does not appear to be a specific procedure in place so the only options are to check the casino's website or to contact the casino operator and ask them for instructions.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Ciao,

ho chiesto l'autoesclusione a 20bet e 22bet da tutti I siti con licenza Curacao come avviene per Adm e loro mi avevano confermato di averlo fatto. Ho le mail, se vuoi te le giro. Poi l'ho chiesto anche a Wazamba ma sono riuscito a iscrivermi su altri 2 siti. Tutti ignorano la mia richiesta si autoesclusione. Ti prego sono in una situazione diaperta aiutami.

Grazie

I understand that you requested to be self-excluded from 20bet and 22bet. However, as I mentioned before, Wazamba is not related to these casinos in any way, and the players who wish to self-exclude from this casino have to send their self-exclusion request directly to Wazamba support. I have checked the Responsible Gaming section of this casino and I found the following:

Self-exclusion request: you can contact Support Service Team via e-mail: support@wazamba.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Did you send an account closure request to the aforementioned email address? If you did, please forward it to me at veronika.l@casino.guru. Thank you for your cooperation and understanding.

L'ho chiesto successivamente in chat e mi hanno autoescluso. Ma io non avrei dovuto iscrivermi perché i precedenti provider mi avevano assicurato l'autoesclusione da tutti I provider con licenza Curacao. Ti prego aiutami ho bisogno di quei soldi, altrimenti mi ammazzo.

It is impossible to self-exclude from all the Curacao-licensed casinos at once. Curacao does not have a list of addicted players, so the players have to self-exclude from each casino individually.

I would like to help you, but in this case, our hands are tied.

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

I am sorry but in this case, we are unable to assist you any further. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika