Velobet Casino - Player’s withdrawal has been delayed.

I have huge problems with Velobet.

first of all, I won.. for me pretty much. Then the issue withdraw came from the corner. Upload documents, fine.. understandable.

so I ask what they asking for:

-proof of identity

-proof of adress

-bank card front and back side

between 24 hours your account is up to date. After 36 hours I recieve a message about my bank card.. not good. They want a bank statement and prove of my last 6!! deposits.

in my opinion is this ridiculous. In the time I wait I lost like all the money.. left €200,- euro.

I’ve send a bank statement, not enough. This is there last message by email:

For security reasons, please provide photos of the front and back sides of the following card: 

You can hide the middle digits but please make visible: the first 6 and the last 4 digits; your full name and the expiration date.

If any of this information is unavailable, kindly provide a bank statement containing at least the last 4 digits of the card and your name.

Have a great day!

Best regards,

Tom

what they do.. is keep people waiting in the hope they loose it all. And what we talk about.. €750,- euro.. security reasons? Why are there always bullshit if you wanna withdraw money? If you make a deposit they don’t need anything from you.. no security needed.

I feel scammed by Velobet.

Dear Notadonkey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Notadonkey,

Have you received your withdrawal from the casino yet?

Dear Notadonkey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I uploaded exact what they asking for. Prove of adress, bank card and payment methode.. after that they want all my deposits, I did over 30 deposits and they want a picture me holding my passport in my hand.

ridiculous!

Thank you very much for your reply, Notadonkey. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Notadonkey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.