Vegas Rush Casino - Player’s winnings have been capped.

I once had 8,000 in my account to be withdrawn only for them to say I had to play a little more and make a deposit as so I did all what I needed to do only to maybewithdraw a lousy 800 dollars when I believe that it's stealing from the value of the players . I'm not asking for a handout but just was is RIGHTFULLY MINE 

Dear Tina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward a link of the specific bonus that you have redeemed and played? I would like to check promotional terms and conditions carefully. There is a lot of restriction regarding max payouts, but I want to make sure that we talk about the same promotion. Additionally, if you have any relevant communication regarding casino’s advise "play a little more and make a deposit", please forward it to petronela.k@casino.guru. I hope we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Tina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.