HomeComplaintsVegas Rush Casino - Player’s struggling to withdraw his winnings.

Vegas Rush Casino - Player’s struggling to withdraw his winnings.

Amount: $450

Vegas Rush Casino
Safety Index:Low
Submitted: 27 Jun 2020 | Case closed : 12 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Still haven't got my window yet

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4 years ago

Dear Smagana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Do I understand it correctly that you’d like to withdraw your winnings? Have you completed the account verification successfully? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

Dear Smagana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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