Oshi Casino - Player's withdrawal is delayed.

I am withdrawing 900e from this casino. My account is verified and everything else is in order. I have over 20 years of experience in online casinos. I have never encountered such a delay in withdrawals. Apparently others have had similar experiences with this particular casino. Customer service only says that the withdrawal is in the queue and they are supposedly having technical problems with it. I havent used any bonuses.

Dear joojoo87,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• When was the last time you were in contact with casino support, and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

The casino first canceled the withdrawals to the card for no reason and then apologized for making a new withdrawal. That didn't work either, they said to try withdrawing to a bank account directly. Now it's been on hold for a while and again they say there are technical problems. I've been in contact with customer service every day, but it's no use. When they keep explaining that there are technical problems. My withdrawal is still pending.

The withdrawal has been in pending status for 6 days now. I have been in contact with customer service every day. They always say the same thing that it is being processed. I have screenshots of everything if needed. Can you help me ?

Thanks for the explanation and updates.

• Has the casino processed your withdrawal since your last message?
• If the issue persists, please share a screenshot of your withdrawal request along with any recent communication between you and the casino to my email at tomas@casino.guru

This matter is now solved so you can close this. They paid all winnings.

Dear joojoo87,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru