Vegas Days Casino - Player’s struggling to withdraw Free Chip winnings.

I was given a free chip. I verified with the casino before using it to verify it was indeed cashable before I begin to use it. I was given for my birthday.

I have the communication with the casino where they told me it was cashable. Then I somehow won and when I try to cash it I’m told it’s not cashable. I will share the emails with casino guru.

Dear Christyman2519,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, please forward any relevant communication. My email address is petronela.k@casino.guru.

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent all communication to the casino guro specialist.

Thank you very much, Christyman2519, for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Christyman2519.

I am sorry to hear about your troubles. To be able to help you, I need some more information about the case. Before you got these free spins, did you activate any other free bonus? What casino wrote to you as a reason for confiscating winnings? Do you have your deposit and bonus history?

Thanks.

No they are saying because last time I cashed out I used a chip, which required me to make a deposit!

I contacted them, I made sure before playing that it was cashable, then after the 100x play through I actually won and they decided not to pay!

Could you please send me also the response from the casino? Do you have access to your bonus history and game logs?

I am afraid that I need to have access to your game history and bonus history. Can you download it or ask the casino support to send it to you?

yup, I’m also able to give you my log on information!

Please send all that you have to matej@casino.guru

Re: Ryan, you've got $126.59 waiting in your account (Support #56539111)

I filed a complaint with casino guru, I would not have wasted my time if I knew it wasn’t cashable. That’s specifically why I asked before beginning play. 

You seem like an intelligent person, all you have to do is read the notes and you can see I was mislead. 

You can say your agents were not properly trained and maybe that’s the case , but that doesn’t mean I wasn’t given bad information . It’s up to you, according the reviews this casinos reputation has quickly improved, so this complaint looming isn’t going to help in fact it will most likely set you back. 

Please respond to casino guru with this same response. At which point it will deemed that I did my due diligence. 

Sent from my iPhone

On Jan 24, 2021, at 9:32 AM, support@vegasdays.com wrote:

Hi Ryan,

Our agents simply don't go over your withdrawal history and in general, know very little regarding withdrawals. That's why I'm here, and that's why we have our T&C's. (you're signed on them)

Have a good day.

Re: Ryan, you've got $126.59 waiting in your account (Support #56539111)

I filed a complaint with casino guru, I would not have wasted my time if I knew it wasn’t cashable. That’s specifically why I asked before beginning play. 

You seem like an intelligent person, all you have to do is read the notes and you can see I was mislead. 

You can say your agents were not properly trained and maybe that’s the case , but that doesn’t mean I wasn’t given bad information . It’s up to you, according the reviews this casinos reputation has quickly improved, so this complaint looming isn’t going to help in fact it will most likely set you back. 

Please respond to casino guru with this same response. At which point it will deemed that I did my due diligence. 

Sent from my iPhone

On Jan 24, 2021, at 9:32 AM, support@vegasdays.com wrote:

Hi Ryan,

Our agents simply don't go over your withdrawal history and in general, know very little regarding withdrawals. That's why I'm here, and that's why we have our T&C's. (you're signed on them)

Have a good day.

I would like to invite the casino representative into the discussion.

Please explain to us which information was misinterpreted and why Ryan's winnings confiscated.

We would like to ask the Vegas Days Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am sorry, Ryan, the casino is operating without a license - there is no regulator body where you can submit your complaint.