Vegas Casino Online - Player’s withdrawal request is delayed.

On July 20th Coupon code LCB20 was used for $20 chip and achieved the wagering requirements. Was requested to deposit $25 to "verify" my account which I did 4 days later even though they were never really able to explain why I needed to make a deposit and wager the amount 5 times in order to release my winnings. It is now August 7th and have not received my payment. Have spent hours with the support team via online chat and email and have been given excuses and runaround.

Update on July 31, kyc and payout was approved but say they are waiting for an appropriate slot to make the withdrawal. Have been getting the same response from the finance team since July 31 as follows. I am concerned that the payout will not be made. I understand that some casinos take a couple days to payout from the approval date but we are now 1 week later hence my concern. Please see below. There is a lot more history to the back and forths on order to get me to deposit more funds etc but I am most concerned about the payout. FYI it is a crypto withdrawal.

"Thank you for contacting us.

Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon.

We will gladly notify you when your payout has been confirmed."

Ivan - Withdraw Support Agent - Vegas Casino Online

financ­evc­o@c­ont­act­mai­nst­ree­t.com

Kind regards,

Emer

Withdraw Support Agent - Vegas casino Online

 Update on Aug 9th the security team has advised that its not a payment issue but an investigation issue. I am getting conflicting information.

Dear Superboy100,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you, understood. I am mostly concerned about the lack of transparency and conflicting information than the time delay. I will give the appropriate waiting time and revert back.

Appreciated

Since the 14-day period has already passed, could you please let me know if your cashout has been processed and paid?

Hello I finally received payment yesterday. Thanks if you your team had something to do with getting this done. You may close the case.

Dear Superboy100,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru