The player from Latvia had experienced a delay in their withdrawal process from the casino, despite having previously completed verification and received a withdrawal. The casino had promised a 24-hour processing time, but the player had waited for three days. The player had previously received a withdrawal and confirmed that their verification had been completed a long time ago. The issue had been resolved when the player received their funds and requested the complaint to be closed. We had subsequently marked the complaint as 'resolved'.
Tornadobet Casino - Player's withdrawal is delayed.
Amount: €360
Tornadobet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Hello.I played in this casino, made a lot of deposits, they refuse to withdraw funds, they write, wait. I’ve been waiting since the 4th. I previously went through verification more than a month ago and withdrew funds. At first they promised within 24 hours, but then again they have some excuses. Conclusion I requested funds via Skrill, so I believe that the withdrawal should have been processed much faster, but almost three days have passed
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5 months ago
Dear serz1502,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
5 months ago
I already wrote to you in the complaint that the vertification was completed a long time ago and I already received a withdrawal of funds once
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5 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, serz1502, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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