HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,336Opened853Not solved4,821Solved11,429Rejected22,233
Active filters: Casino:
Clear all filters
Case opened Current status

Waiting for player to reply

29d 15h 48m 9s

Disputed amount: €900

Betovo Casino - Player’s deposit has not been credited.

Betovo Casino
Safety Index:High Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 16h 26m 15s

Disputed amount: 989 ₮

BC.Game Casino - Player's withdrawal is delayed despite verification.

BC.Game Casino
Safety Index:Above average Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 17h 9m 32s

Disputed amount: €750

Vulkan Vegas Casino - Player’s withdrawal is delayed and declined.

Vulkan Vegas Casino
Safety Index:Very high Submitted: 03 Jan 2025
Case opened Current status

Waiting for player to reply

6d 15h 7m 2s

Disputed amount: €2,000

NolimitWay Casino - Player's withdrawal is delayed.

NolimitWay Casino
Safety Index:Above average Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 16h 40m 19s

Disputed amount: €1,850

Bass Win Casino - Player is requesting a refund for her lost deposits due to a medical condition.

Bass Win Casino
Safety Index:Very low Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 10h 37m 7s

Disputed amount: €2,082

Spinsy Casino - Player’s withdrawal is delayed.

Spinsy Casino
Safety Index:High Submitted: 03 Jan 2025
Case opened Current status

Waiting for player to reply

6d 9h 57m 31s

Disputed amount: €172

Vegasino Casino - Player's withdrawal is delayed.

Vegasino Casino
Safety Index:High Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 10h 53m 45s

Disputed amount: €4,350

Simple Casino - Player’s account has been closed for alleged misuse.

Simple Casino
Safety Index:Below average Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 10h 6m 50s

Disputed amount: €4,000

SlotMonster Casino - Player's account is closed and withdrawal is delayed.

SlotMonster Casino
Safety Index:Very low Submitted: 03 Jan 2025
Case opened Current status

Waiting for player to reply

6d 9h 46m 59s

Disputed amount: Mex$14,441

Amerio Casino - Player faces delayed withdrawal process.

Amerio Casino
Safety Index:Fresh casino Submitted: 03 Jan 2025
Show more complaints (+10)
Showing 1 - 10 of 39,336 complaints
1 2...3,934
Go to pageof 3,934 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news