BC.Game Casino - Player's withdrawal is delayed despite verification.

I have completed all the verification, incuding camera verficiation, document adress, etc, and when i try to withdraw they dont allow me to.

Dont answer emails and chat service dont solve anything, just telling me stupid thing with no sense.

They want to keep my balance illegaly

Dear nieveseslo,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’re facing. In order to better understand your situation and provide the most effective support, I’d like to ask a few questions to clarify the details of your case:

• Could you please specify the reason the casino provided for not allowing you to withdraw your winnings?
• Did you accumulate your winnings while playing with or without a bonus?
• Have you successfully completed the full KYC verification process? Were all your identity documents, photographs, and videos approved by the casino?
• When was the last time you communicated with the casino regarding this issue, and what was their response?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?

Your answers will help us assess the situation and determine the best course of action. We understand how frustrating these experiences can be, and we are here to assist you.

Looking forward to your response.

Best regards,

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!