The player from Germany faced repeated withdrawal declines due to technical reasons, with no resolution from the support team. Despite attempting to use various methods, the funds remained inaccessible. The player had successfully completed KYC verification and had made withdrawals in the past, but continued to receive no effective support from the casino. The Complaints Team concluded that they were unable to assist further and closed the complaint, advising the player to manage their balance thoughtfully in future situations.
Vulkan Vegas Casino - Player’s withdrawal is delayed and declined.
Amount: €750
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Translation
I am unable to withdraw my money using any of the provided methods. It says it's in processing and loads, but unfortunately, nothing happens afterward, and after a day it says the withdrawal was declined due to technical reasons. The support team is also not helping me further. I am from Germany and Puerto Rico.
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2 months ago
Dear Musti385,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you've been experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which payment methods you selected to withdraw your winnings? Have you successfully verified each of these payment methods?
Have you made any successful withdrawals from this casino before?
Have you passed the full KYC verification?
When was the last time you communicated with the casino regarding the problem with your withdrawals?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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2 months ago
Translation
Hello,
I tried it via normal bank transfer and via paysafecard. However, I would like to have it paid out via paysafecard.
I completed the KYC verification a few years ago, successfully. I have also had withdrawals in the past.
I spoke to support again today. The solution is that I should keep trying again.
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2 months ago
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You are all the same you sons of bitches. Close this case, all the money is gone. I don't recommend anyone to play on this site, it's all a scam.
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2 months ago
Dear Musti385,
I’m sorry to hear about the challenges you've faced with your winnings. After reviewing your case, I regret to inform you that we are unable to assist further, and we will need to close this complaint at this time.
In the future, if you're able to resist the temptation to keep playing with your winnings, we may be able to offer more help in similar situations. We always aim to provide support, but it’s important to manage your balance thoughtfully to ensure that we can act on your behalf when needed.
I must also caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.
Please don’t hesitate to reach out if you encounter any other issues with this or any other casino. We’ll be happy to assist you to the best of our abilities.
Thank you for your understanding, and I wish you the best in your gaming journey.
Best regards,
Veronika
Casino.Guru Complaint Resolution Center
