The player from Germany deposited money into the casino, but the funds were never credited to his account. After providing transaction confirmations and credit card statements, the casino suspended his account and is ignoring all his messages.
Betovo Casino - Player’s deposit has not been credited.
Amount: €900
Betovo Casino
Safety Index:HighSafety Index
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8.2
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Case opened
Current status
Waiting for Casino Guru to reply
5d 8h 51m 3s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I deposited money at this casino. The money was never credited to my casino account! At first, the casino claimed it did not receive the money! After I provided the casino with transaction confirmations and credit card statements, my account was suspended and all my messages are being ignored!
Automatic translation:
Public
Public
3 days ago
Dear Misterx113,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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