Vegasino Casino - Player's withdrawal is delayed.

Minha retirada está atrasada.

Dear adjail013,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal.

To assist you in resolving this issue, could you please provide more details regarding the situation? Specifically, we would need the following:

• When did you request the withdrawal?
• Has the casino provided any explanation for the delay, such as pending verification or issues with the payment method?
• Were there any terms or conditions (such as wagering requirements or bonus-related conditions) that might have affected your withdrawal?
• Can you confirm if you have received any updates or communication from the casino since the withdrawal request?

Please forward any relevant communication, including emails or screenshots, to petronela.k@casino.guru, so we can proceed more effectively.

Your cooperation is crucial if we are to proceed with this case and work toward a resolution. Without your input, we won’t be able to move forward and resolve the issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!