Player is enquiring help.

Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Malaysia complains about unspecified issue. The player was paid out.

Private

Tan

Unregistered user

Private

2 years ago

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Dear Tan,

Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Public

Tan

Unregistered user

Public

2 years ago

The casino had reply, they tell me to wait until 8.30pm.so i will give u know my situation after that. Thank you.

Public

Tan

Unregistered user

Public

2 years ago

They had paid me already. Thank you guru

Edited

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Awesome news, Tan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Player is enquiring help.

Amount: 200 RM

GETWIN

Case closed

RESOLVED

Case summary

Sensitive information

Player is enquiring help.

Amount: 200 RM

GETWIN

Case closed

RESOLVED

Case summary

Sensitive information

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