FatPirate Casino - Player's account is closed, seeking a refund.

Dear Casino.guru,

I am writing to seek your assistance regarding an issue I have encountered with FatPirate Casino.

When I registered at FatPirate, I was able to select "Sweden" as my country, enter my Swedish phone number, and complete all necessary details without any issues. Everything worked perfectly during registration. (They have changed that now so it's not possible anymore to choose Sweden, i just checked on their website)

After depositing approximately €1,000, I reviewed their terms and conditions and discovered that players from Sweden are not allowed to play on their platform. Concerned, I contacted their live chat support, and my account was promptly suspended.

Since then, I have repeatedly contacted their support team via live chat to request a refund. They consistently respond with "We will get back to you via email." On one occasion, they mentioned that the refund was "on its way but got stuck."

Despite months of waiting, I have not received a single email or any concrete resolution regarding my case. I firmly believe that I am entitled to a refund because Swedish players are not permitted on their platform, yet it was possible to select "Sweden" during registration, leading me to believe I was allowed to play.

I kindly request your support in resolving this matter and ensuring that FatPirate Casino refunds my deposit.

Thank you for your time and assistance.

Furthermore, I strongly suspect that FatPirate Casino deliberately allows players from restricted countries, such as Sweden, to register and deposit funds, only for them to discover the restriction later. This practice appears to be a deceptive strategy to profit from players who might overlook these terms, which I consider fraudulent and unethical.

Best regards

Dear winnerdude,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played with your deposit before you checked the Terms and Conditions to see if players from Sweden were allowed to deposit and play?

What was the balance in your account when the casino suspended you?

Have you used any VPN or IP-masking software to access the casino website?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika