The player from Greece is experiencing delays with two withdrawals of 500 euros each, which have not been deposited since December 28th. Despite contacting customer support, he only receives generic responses to be patient, with no verification required.
Malina Casino - Player’s withdrawals are delayed.
Amount: €1,000
Malina Casino
Safety Index:Very highSafety Index
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9.0
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Case opened
Current status
Waiting for Casino Guru to reply
6d 7h 13m 24s
Case summary
16 hours ago
Public
Public
21 hours ago
Translation
Good morning, I have two withdrawals of 500 euros each from December 28th, and the money still hasn't been deposited. I have contacted customer support; no verification is needed and they just tell me to be patient. These are not winnings from bonus money or spins, and I have the necessary screenshots to support my case.
Automatic translation:
Public
Public
16 hours ago
ear anastasiszannias,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- When was the last time you discussed the issue with support?
- Could you please share screenshots of your withdrawals with status visible here?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
