Super Slots Casino - Player complains that he didn’t win anything.

so I have been playing at this casino for about 2 months I only play the slots and I've withdrawn one time for $500 and I've lost at least 10000 so anyway there's been many issues but I'm this is the major one and it's extremely obvious something was wrong and they will not do anything about it to hang up on me when I call customer service I got a response back once about this issue from some dino team and it was just an auto text saying that our games are all left up a chance and that you know you can win you can lose and Bubba and it didn't even I didn't even address the game that I said I was playing or when the date was it just didn't even look into it so let me explain what happened here that's when the game samurai gold too which is a very low high win percentage game like I'm going to use spending a dollar for example since that's what I was going to happen so everything is going for years and let's just say you whatever the most you can win on a spin if you don't hit the the free spins is 8 times your bed pretty much and then at least you can mind his one-time to that so I would say about 6 out of 10 times you're going to hit something on every spent like you're going to hit most of the time I just hit the same as what you bet so I can spend a dollar you're going to win $10 so you don't want anything you just break even and then you'll miss one and this one then maybe you'll hit one that's $2 anyway so I was playing this game and I can do pretty good I was up like 40 bucks which is like really good for that game then all the sudden I go 250 spins without winning a penny everything I've been playing this game for at least 10 years and I have met 10 years but five years and I probably I probably have a million spent on this game I know for a fact that I've never gone more than thin in a row without hitting something so I went 250 in a row without any pain I lost $253 I was addicted to find out what was going to happen I finally just had to give up at 5 and my account so I called them let them know and ask you went on their River Citrus take sportsbetting.ag in the same thing was happening like I was playing with him since it's been and I lost $10 and I'm like okay something's wrong anyway I have been hung up on they won't talk to me they just did you hang up on me but sometime they put me on hold and hang up obviously this is not it it's not even possible in touch with this happened and no one will look into it for me that this place beats like you don't even believe I mean there's no way they always say their number generator system even though I play this s*** so much that there's no way it's random like it if you do good you're going to get your going to do horrible for a long time and if you do really really bad like your first Ben is going to be good on the next time that you deposit it's just it's crazy how much they say it's just it's all a f****** scam in any way you should not play at Super slots not play at that us and you should not play at sportsbetting.ag they are a scam if you can look into this and get them to respond to this this happened on late Saturday night this week January 22nd and yeah super sucks when we came to visit you know what's playing at I would like to see if they give her you were you guys response

Dear mike2332,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear mike2332,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes sir that's the thing though you guys aren't looking into the game so if you look at this game if you go play this game Samurai Goku the probability of hitting if you say you spend 10 times the probability is you probably hit at least five out of ten when I say that you only win this what you bet or maybe double what you bet and if not you can win 7 and attend maybe win 3 out of 10 you going to play this game and you tell me that you can lose 250 spins in a row it's impossible you couldn't do it if you tried a million times they also kept these games if you are playing a game and let's just say you went your doing good and you you're up I don't know what does Akita mean matter if you hit a bonus or free Spin two or three times in the game you're playing after the second or third time you are not going to get a bonus or a bank until you lose every single penny you have at the fact also previously I was doing really I hadn't won huge Spin and this is this is just one spinner that is $0.50 and I had to get $900 a night it was a golden horns and I hit all three of the Wilds which is crazy but anyway so I did so I ended up having that $1,400 in my account and I was playing I wouldn't in a car losing a little bit so I started betting big on whatever that Scott Frost River something like that and I'm betting $12.50 and I want went from $1,400 to $2 didn't what didn't hit anything and the minute that I was $2 I had to change I couldn't be through twelve anymore I changed to 25 cent first hit it and I'm not $0.25 I want $55 so if you do the math I would have one like two grand if that was the $12 but of course first spin after bending 12:50 about a hundred times change to a quarter and I hit it on a quarter

And let me just tell you that I probably deposit about 15,000 and I've cashed out only twice in one was for 500 in the other ones for 200 so I'm down to 14300 so there's you can't call it there if you are losing 99% of time

Dear mike2332,

Could you please forward your complete game history to petronela.k@casino.guru? Thank you very much in advance.

I could I can't even look at it then they have no option for me to look at the game history but if I could if you know how I can let me know I will do it immediately and send it all to you guys

Have you tried requesting it from the casino directly, please?

Additional comments from the player:

"I have a perfect example I need to get the game play the game stuff for you got to look at but okay so I've lost all day today but anyways I deposit $30 and I've been playing this one game cuz I realized it one and a five times you'll do good in at the very beginning and then you are not going to lose the rest of time Pump It Up on those ones but I didn't get to Pump It Up and I just kept it at $0.25 anyways I building up to I had thought or for free spins which is like going to happen very often a little you can go $0.25 and $500 in a row if you one previously for 114 and I have that 125 and I just lost $0.25 over and over again I guarantee I'm going to lose every single in the only reason why I couldn't cash out it because I did that 5% boost and I swear that's why that's why this is happening so I didn't so I needed to roll it over to 24 $224 to $130 on it and so I try to cash out 120 it wouldn't let me I hadn't done that yet so then I go play it was called Club spin his velocity even kill game and I'm betting a dollar then I lost $75 in a row so then I go play panel hunt unless I didn't get one free finding anything. So I couldn't cash out because I didn't play through this is all set up and I'm telling you right now there's no way this casino right here it is but they have it set up doing some weird s*** that I played all these game that time and a place is Misha doesn't happen yeah I lost a lot but I don't want them this suck the same s*** is happening over and over and over and over again I mean there's no way you can explain that away that happened right now going to go deposit it again please I'm losing money on purpose so I can prove myself but I'm not going to use the Boost until I guarantee others everything like you mediately open up an update I need to figure out I think I can get the all my game history if I have computer is what they said I'm just using a phone and I asked for that they didn't they stop answering me live chat I'm sorry I'm doing talk-to-text so and I'm angry so I'm sure you probably don't understand half the thing I'm saying but you get the gist"

Thank you, mike2332, for your reply. I do not ask you to play and lose more money. Could you please request your game history from the casino directly? Please understand that we can't proceed without any relevant evidence.

I have they just ignore me on the live chat but don't respond I'm going to request it again

Let me just tell you I know for a 100% fact that this is not a RNG whatever a number generated system it's random this s*** is so big it's not even funny mean the consistency of everything happening exactly how I act going to have it every time is just through no way random number generator that that's what the crap

Additional comments from the player:

"Don't give up on this I m trying to get game play history right now something even crazier happened just 10 minutes ago and if I can provide that it's 100 percent proof of cheating I got them exactly what I have been say in f is happening in just right now and last night. Just to give you a little of what happened 10 cents a bet with 124 dollars 0 free spins lost every penny. That's over 1000 spins no free spins game in the game primal fear. They put caps in games where you have 0 chance of winning anymore till you deposit again"

"So I just was done on the phone with them inquiring about how do I get my game history the guy went and put me on hold for a little bit so I don't want my supervisor wants to talk to you I didn't ask mom and oh wait on hold for about 15-20 minutes and then I ended up hanging up so I called cuz I call back no one they answer but they don't say anything and they just keep doing that funny I got an answer and then they realize that it was me again and they put me on hold and hung up on me again so I mean if they're not going to get it right away but hopefully he's even at that worst I'm telling you right now I guarantee you there's not any one that plays on that site more than like I mean I have but besides me that has played on that site for more than a month without being like this place to scam cuz it's the same s*** happens every single time if you would like if like last night and try to explain it quickly and then finally you know how to find me I have one big one big and I want $125 on one spin so it's been like a dollar sixty has been so in $16 I won $125 in my account I go and play Primal Fear and I start betting $3 in Spanish my first husband to send me since I lost I lost 25 to 100 didn't come back it's going to reset itself where it's going to make me win beginning since when do I come back on there and I didn't work that way I ended up just a sweetheart and spin and I actually hit the free Spin but I want like 30 bucks so I end up losing all so I'm like what the f*** you and I didn't have a lot of money so I just spent the $0.70 but anyway I'm just sitting in about 20 22 and $18 for about 30 spins losers win and I'm just like $40 so I have like $150 in my account and I just out of exactly what's going to happen I said f*** it I just kept playing it and I knew for a fact I would not have one more free spins and I was betting $0.70 and went down to $0.10 for a while and I lost every single penny without getting a free spent over two thousand and if you were to go to play it right now on any other site 100 easy and it's like I mean you hit and play more but it's crazy how I know for a hundred and only way is to lose all your money and then you have to lose to redeposit you cannot just like have money in your account lose you got to lose all of it and then redeposit and then they let you win at the beginning and then you never said anything again so it's like you can't win there and I still can't win anyway you lose and then when you go back on you try to get lucky and bet big at the very beginning and then you got to get on the cash out twice a week so like today when I had the 225 I tried to catch you but it wouldn't let me so it's like you just can't play for that long and I just want to prove it it's just one hundred percent this is a scam they are robbing me that's what they're doing they're robbing anyone that puts money on on that they are so it's not just like oh yeah and I'm going to get it shut down I am going to take this f****** as far as I could take it and I know there an offshore license but I don't give a f*** dude I'm going to figure something out where they will not have customers or there something has to be oversee the entire online gaming someone illegal to somebody at the website and f****** have people deposit money on it and have it be a scam and let me be let it stay open like there has to be someone the governess and I need to find that out"

Dear mike2332,

If you have any relevant communication showing that you have requested your game history and it has been declined or any supporting evidence, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint.

Dear mike2332,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.