The player from India could not deposit, withdraw, or place bets as their Stake account was in "Withdraw-only mode." Customer support had been unhelpful. The player's account verification was delayed due to multiple accounts with the same name. After sending a picture with his national ID, the account was verified, and the issue was resolved. We confirmed the resolution and closed the complaint.
Stake Casino - Player's account is restricted to "Withdraw-only mode."
Amount: 586 INR
Stake Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Stake Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
6 months ago
My Stake account has been stuck in "Withdraw-only mode" for thhe past couple of days, and because of that I'm unable to deposit or withdraw funds or even place any bets...Their customer support is of no use either. This is my last hope, please help me
Public
Public
6 months ago
Hello mattooishaan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you have any real money balance on your casino? When was the last time you spoke to the casino and what was it about? What did they respond regarding this matter?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Hey Nick,
My verification status has been stuck at "Reviewing" ever since I made my account i.e. a couple of weeks ago. I was still able to make transactions and place bets during this time though. And yes, I have balance in my account.
The customer support of Stake only comprises of bots, so they could not solve my issue. I e-mailed them my problem a couple of days ago too, but there has been no response from their side as of yet.
Public
Public
6 months ago
Hello mattooishaan,
Did you play casino games or sports betting? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
Public
Public
6 months ago
Dear Nick,
We would like to inform you that the user's account has been verified 7 days ago and this complaint has been resolved.
Kind regards,
Public
Public
5 months ago
Dear mattooishaan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
5 months ago
Apparently my account required a bit of verification as there was some problem because of multiple accounts with the same name. So, I had to send them a pic with my national ID in order to let them verify my account and restore my account back to its normal status. Like the Stake casino representative stated a few days ago, that has been done and the problem has been resolved. Thank you for your help.
Public
Public
5 months ago
Dear mattooishaan,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
