The player from Belgium had claimed that after winning 130k $ in baccarat, his account was restricted during his withdrawal attempt. He also mentioned not having received a response from the casino's support despite having an approximate balance of 260k $. However, the issue had been successfully resolved after the player contacted Stake Casino's customer support. As a result, we had marked the complaint as 'resolved' in our system.
Stake Casino - Player's account has been restricted following large winnings.
Amount: Ξ74
Stake Casino
Safety Index:Above averageSafety Index
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7.9
Stake Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Im playing since 1 month on stake.
Im level 3 KYC. My profit is 2.4m in one month on stake. Today when I won 130k $ in baccarat and tried to withdraw my money my account got instant restricted.
I contacted support in live chat thats their response :
Thank you for reaching out.
Please, contact complaints@stake.com for more information.
The restrictions were placed by other team. Sadly, we don't have insight into it.
Sadly, we don't have more information. :/
Please, wait some time for the response to arrive. They should provide you with all information required.
So I contacted them and got no response and my balance is 260k $ approximately.
I didn’t do anything wrong and they don't want to give me a reason.
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7 months ago
Hello mothertraxer,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Dear mothertraxer,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
