The player from India was unable to place bets, deposit, or access games due to partial exclusion and account restrictions starting from June 13, 2024. Despite numerous attempts to contact support, they only received automated responses, and their account documents had been under review for a week. The issue was resolved after the player confirmed it. The complaint was then closed as 'resolved' in our system.
Stake Casino - Player's account access is restricted and unable to place bets.
Amount: 6,495 INR
Stake Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Stake I'd : na*****du28
My account was freed. Unable to access
It's not taking any bets. Sports and casino
It's showing the errors message
"It's showing the errors message "sorry u can not currently do this please contact support for further assistance "
Unable to withdraw too due to wagering. Available. unable to place bet due to partial exclusion pls help me
I m unable to access chat room and.
I unable to access or place the Bet
From. Time : 9 pm.
Date : 13/06/24
Game : live dealer , evolution,
Currency pair : INR -BTC
Unable to place any bet but it's showing withdrawal option only and unable to deposit. Not allowing to deposit too
t It's. Disabled the all bets. Unable to place any bets. Unable to enter to evolution. Unable to entire any game
And it's not showing deposit opinion. Only withdrawl only
No support is chatting only bot is available
And
Showing only withdrawl mode
Unable to entire any game.
No support is chatting in live chat waste of time
I have contacted multiple times. Stake@support.com
But there AI is reply no reply from real
specialist.
I have uploaded all my documents it is review from past week
Hope you will help me
Public
Public
6 months ago
Dear yasaswipits14,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your account.
To better understand your situation and assist you effectively, could you please provide us with the following additional details:
- Have you received any email or notification from the casino regarding your account status or any restrictions imposed?
- Can you confirm if you have attempted to contact the casino's support team via any other methods besides email and live chat, such as phone support or social media?
- When did you first notice the issue with placing bets and accessing games?
- Have you been able to withdraw any funds since encountering this issue, or are all your withdrawal attempts being blocked?
Additionally, you can forward any relevant communication with the casino, such as emails or chat logs, to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, yasaswipits14, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
