The player from Turkey reported that his account at stake.com had been unexpectedly put into withdrawal only mode, which prevented him from placing any bets or withdrawing deposited funds. Despite having contacted the compliance team, he had received no clear explanation or satisfactory resolution. He was seeking the return of his 300k USDT deposit. The player confirmed that his account had been verified in 2023 and he had made a single deposit of 300k USDT. After depositing, he discovered his account in withdrawal mode and later noticed his balance had been deleted. The player reported that he had received no clear answers from his assigned VIP account managers and was told to contact the compliance team. After two weeks, he was notified that his account had been frozen. He then threatened to take legal action if his deposit was not refunded. We had reached out to the casino and invited them to participate in the resolution of this complaint. The player later informed us that his case had been resolved and asked for the complaint to be closed.
Stake Casino - Player from Turkey cannot access deposited funds.
Amount: 300,000 ₮
Stake Casino
Safety Index:Above averageCase closed
RESOLVED
Case summary
I deposited about 300k usdt into my stake.com account, after a while I received an error saying that my account was put into withdrawal mode only, when I wanted to take a bet.
I can't place any bets and I can't withdraw my deposited money.
I then saw that they deleted 300k usdt from my account and I cannot see the balance.
they asked me to contact the compliance team, they confirmed that they froze the account, but I still don't understand what they want to do
I want them to return the money I have deposited and then close the account, but I have not received any feedback other than that.
If the case is not resolved, it looks like I will send a pre-suit notice to their head office in Melbourne and I will probably sue.
Hello davidmaltas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many deposits did you make, or was it 1 deposit with that high sum? Did you ever use any of the deposited money? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
I joined in 2023 and completed the verifications, then I noticed that all verifications were cancelled
I deposited 300k usdt in one go.
After depositing, I didn't take any bets, I saw that my account was in withdrawal mode, then 2 days later I saw that the 300k usdt balance was deleted.
assigned vip account managers did not give a clear and healthy answer
I have just been asked to contact the compliance team, it's been almost 2 weeks and I have received a notification that they have confirmed that my account has been frozen.
I have asked for my money to be refunded immediately, if I don't get a result in the next few days I am considering taking legal action against their head office in Melbourne.
Hello davidmaltas,
Can you please clarify why did you deposit such high amount in 1 deposit?
Please note that such amounts are not common and no wonder the casino froze the account as most likely there will be AML investigation started.
one needs to look at one's income and expenditure.
And I am a person who has devoted my life to gambling, if necessary, I will sell everything and gamble again, this is my personal decision and hobby.
Taste and colours are indisputable
They also realise that they have committed a grave offence by holding this money and I have sent them an official letter asking them to return my money and close my account.
Thank you davidmaltas for all the information provided. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Dear davidmaltas,
I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Stake Casino to the conversation to participate in the resolution of this complaint.
Thank you davidmaltas for the update. I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
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