The player broke the maximum bet rule, so his winnings were confiscated. The maximum bet rule was clearly stated in casino's T&Cs, so we rejected this complaint.
Slottica Casino - Player’s winnings were confiscated.
Amount: €2,090
Slottica Casino
Safety Index:LowSafety Index
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3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
The Slottica Casino has confiscated my winnings, which are made up of deposit and welcome bonus. Only the deposit of 50 euros has been refunded. Before I received the email with the rejection, it was made as hard as possible for me to verify ... again and again, new documents were requested because supposedly the quality would not be enough ... but the documents were flawless. But now to the actual point. I was accused in the following conversation of breaking two bonus rules. On the one hand the Max-bet rule: yes, I played with 2.50 bet. Lt. Terms and Conditions (very confusing and difficult to find) Max Bet is Bonus 2 Euro. Funnily, however, in the further course of the terms and conditions that you can not lower the use of more than 5 euros per rounds to more than half after a higher profit with bonus money, which we are already the second alleged violation: I would have reduced the use too far , For me, these two bonus rules are ineffective, as in one sentence is, you should not play over 2 euros and in the next sentence is of stakes over 5 euros the speech, which you can not reduce much. In addition, almost 600 euros of the profits come from bets with 50ct bet. These amounts were also withheld. Furthermore, one finds no reasonable reference to the appropriate licensing authority, just a sign of Curacao interactive, which you can not click.
Due to the hidden binus conditions, as well as the fact that the terms and conditions are not consistent in itself, I consider the confiscation of the entire profit unlawful. I would also like to complain to an authority, but I did not find anything about the licensor. Please help me.
Automatic translation:
Public
Public
5 years ago
Dear Manuel,
Thank you very much for submitting your complaint through our website. I’m sorry to hear about your confiscated winning. I understand your point of view, a maximum bet of €2 is quite low. However, even though I would really like to help you, there is nothing I can do for you in this case.
I read the casino’s T&Cs and they clearly state that betting more than €2 while having an active bonus can lead to exaction of all wins. The only thing I can do for you now is to recommend you to carefully read Bonus T&Cs and General T&Cs in the future.
I hope you won't come across similar problems again.
Best regards,
Kristina
