SlotsNBets Casino - PLayer's winnings have been cancelled.

They removed £3250 from my account, without reason, And when I emailed questioning what had happened.

this is disgusting. So if I back a horse at 8/1, then the price lowers because it’s fancied to 9/2 and I bet again. They do not allow that. I think not, I don’t think they like people winning.

ps I never used any of there welcome bonuses, I deposited £250 and used my own money

Dear C,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear C,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Yes if you could try to talk to the company on my behalf. I am still awaiting a withdrawal of £500 to into my bank account. This has been 5 days so far.

Do I understand correctly that this is a different withdrawal since your previous one has been voided?

Yes it is a different withdrawal

I understand your frustration, C. I will set the timer for additional 6 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello C,

Have there been any developments since our last conversation?

No there has not

Thank you very much, C, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from SlotsNBets Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

PS: I have corrected the disputed amount from €3,250 to £500

Hello C,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SlotsNBets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear SlotsNBets Casino team, could you please state the reason why the player's withdrawal has not yet been fully processed and when can he expect the payment?

Thank you in advance for providing the information.

Thankyou

We would like to ask SlotsNBets Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear C,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru