The player from Germany is experiencing difficulties withdrawing his funds. We rejected this complaint as it was sports betting related.
SlotsNBets Casino - Player’s struggling to withdraw his winnings.
Amount: €500
SlotsNBets Casino
Safety Index:Very lowSafety Index
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0.4
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
in my case it is about a withdrawal from the sports betting credit. Perhaps you can help me with this as well.
I received a 100% first deposit bonus of € 50 at SlotsNBets. From my point of view, the terms and conditions were fully met and accordingly I also instructed the payment of € 500 on October 24, 2021.
Yesterday morning I saw on the betting account that there was no longer any open payout visible. However, I noticed that my entire betting balance (€ 528.08) minus the € 50 deposit has been booked out by SlotsNBets. Now I don't know whether € 528.08 will be paid out or whether you have violated their wagering requirements and have therefore canceled all winnings.
The verification (KYC) has taken place successfully. There were also e-mail replies from SlotsNBets. Inquiries regarding the status of the above payment are apparently ignored by email.
I hope you can help me.
Automatic translation:
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3 years ago
Dear Arunagirinathan,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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3 years ago
Translation
thanks for you quick feedback.
I will contact you by email. You can close this request here.
Automatic translation:
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3 years ago
Thank you very much, Arunagirinathan, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
