Slotpot Casino - Player's awaiting account verification.

Hello,

ive been waiting over 3 days to get verified. Ive sent my documents but the support chat tells me it takes up to 7 working days just to verify my account. I would not recommend players to use this casino.

I won 3000 soon a week ago and i waited 2 days to get the question about KYC to be able to withdrawal, then i waited 3 days more to get verified, and its not even verified yet. This feels like a real scam casino, they do not want me to be able to make a withdrawal.

Dear timgartz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that we give the casino at least one more week so they have enough time to fully review your documents. I will keep this complaint open and if there is no development by the end of the next week, please let us know and we will intervene.

Thank you in advance for your understanding.

Best regards,

Kristina

hello,

Thank u for the reply. I will keep you updated!

thanks

My acc had been verified but my withdrawal has not been accepted.

Thank you for the update, timgartz. I am happy to hear that at least that one problem has been resolved. Could you please clarify when exactly you requested this withdrawal? If possible, please post a screenshot of your withdrawal history here.

Have you accumulated your winnings with or without an active bonus?

Hello there, the withdrawal is still pending. Here is the pic:

they do not even answer me on the chat anymore, its been 17 hours without any reply.

Hello again,

The withdrawal is still pending, havent heard anything from the casino yet.

Update monday morning:

they canceled my withdrawal once again:

i have now made a new one with bank transfer, guess i will have to wait a week again now before they update me.

Alright, in this case, let's give it a few more days. In case your withdrawal gets canceled again, please let us know and we will intervene.

Hello, its been some time and still no reply or anything. I even been trying to contact their live chat for 2 days without any reply, check the screenshots:

Hello,

its been 6 days since my withdrawal now and still no confirmation or answer on mail/support chat.

Hello, no updates and its 9 days ago i made my withdrawal and still pending.

Thank you very much, timgartz, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi timgartz,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slotpot Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's withdrawal request is still pending and when the player can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Slotpot will not answer or do anything. Its been 14 days since my withdrawal, and 1 month since my win and been trying to withdrawal eversince. I have been in contact with both my bank to get mastercard chargeback due to a scam casino and also the curacao gambling authority.

Ive been in contact with every affiliate websitw that promotes this casino. Slotpot has to proove me wrong BIG times to solve this, its not about the withdrawal anymore, its about scamming people, this is not a casino for gamblers.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And now they have closed my account for no reason.

Dear timgartz, we have received an email from the casino representative, which says that your withdrawal request was being processed, however, the withdrawal was put on hold as you attempted a reversal of credit card charges previously made to the casino.

According to the casino, they requested a formal declaration from you confirming no additional chargebacks were made, which you declined. This is the reason your account was suspended.

• Can you please confirm you have already received a chargeback?

I'd like to inform you that the majority of online casinos consider chargebacks as fraud, and we do not really recommend players request them unless this is the last possible solution in very complicated cases. I fully understand your intentions caused by the disappointment from a waiting period, though it's quite common that withdrawal requests may be delayed and 2 weeks is certainly not the longest period we have seen here in the Complaints Resolution Center. Sometimes players need to wait for months until a withdrawal request is processed. With this said, there's almost no chance to resolve this complaint in your favor, since initiating a chargeback is a breach of the casino's terms and according to the terms, the casino has a right to close your account and discard all the winnings:

I do not understand how it can be okey for them to ignore my emails, chats and withdrawal. I made the withdrawal on october 30, since then i waited and did not get any reply at all.

My bank recommended me to get help due to no reply or even processed withdrawal. The damages that has been done since they never paid my winnings are huge, i could not pay my bills in time etc.

Dear timgartz, I definitely agree with you the casino shouldn't have ignored your attempts to contact them, such poor customer support must be taken into consideration and improved by the casino. However, we cannot punish it only for ignoring your emails. As mentioned earlier, attempts to request a chargeback are, unfortunately, seen as fraud by casinos, and we cannot change their approach to chargebacks.

I'm sorry this caused you inconvenience when paying your bills, but let me kindly remind you to not consider winnings from online casinos as the only source of income. First of all, playing at online casinos should be done for entertainment and recreational reasons, and one shouldn't deposit more than one can afford to lose.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia