SkyCity Casino - Player complains that she didn’t receive any bonus.

BAD CASINO... DONT PLAY HERE...

Everything is wrong with this casino... u have wins... then it stops giving u wins u just keep rolling dud spins worth nothing after $100 & when u withdrawal machines stop paying out... the wins aint worth the spin amount... spent so much here...

Dear Mary,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Its a complaint about the whole casino... not about the bonuses... its TELLING everyone dont waste your money or time...

Thank you, Mary, for your reply. I understood and that’s why it’s written in the summary "overall casino experience". 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Dear Mary,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.