Silveredge Casino - Player’s experiencing difficulties with her withdrawal.

I PLAYED A WELCOME CHIP WITH A MAX CASHOUT OF $100, AFTER FINISHING THEIR PLAYTHOUGH AND SENDING IN MY INFO I HAD CONTACTED THE CUSTOMER SERVICE CHAT JUST SO I CAN MAKE 100% SURE I WAS CLEAR TO REQUEST A WITHDRAWAL AND AFTER SPEAKING TO ONE PERSON BACK IN DECEMBER 2022 IN HAD THE GREEN LIGHT BECAUSE EVERYTHING WAS GOOD, WELL THAT REQUESTS GOT CANCELED (NOT BY ME) AFTER TRYING AND TRYING THEY JUST KEEP CANCELING MY REQUEST AND RETURNING MY WINNINGS TO MY ACCOUNT... I ONCE MORE REACH OUT TO CUSTOMERS CARE WHERE I WAS TRANSFERRED TO 3 DIFFERENT PEPOLE WHOM ALL SAMETHE SAME EXACT WORDS TO THE T, NOT GIVINV ME A REAL REASON WHY THEY CONTINUE TO CANCEL MY REQUEST, FINALLY Talking to the 3rd person I had ask to speak with a supervisor she then informed me that them nor a supervisor have any access to payouts after asking if I could speak to one anyways they informed me that they did most have access to transfer me and then they rudely needed and closed the chat and I haven't been able to chat with anyone again

Dear messybun1122342,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation completely. Could you please confirm that you have passed the KYC verification? Have you received any explanation from customer support about why your withdrawal requests keep getting canceled? Do I understand correctly that you’ve been trying to receive your winnings since December 2022?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear messybun1122342,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.