Silver Oak Casino - Player is unable to process withdrawal.

Used a "promotion" with deposit, playthrough balance of $3992 required before cashing out. Definitely dumped that amount by winning/losing. Had a little over $1307 left after losing over $5600 in winnings which EXCEEDS their playthrough balance. Had to verify bankcard and drivers license, both finally verified. Withdrawal via bitcoin, and popped up a screen that said withdrawal cannot be processed. Used contact us button, but no response.

I'll be putting this anywhere I can to stop people from playing a casino with no intentions of paying out.

Dear cdfrance1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you receive any specific explanation from the casino as to why your winnings haven't been paid yet?
• Could you please specify which exact bonus you have redeemed and played? Was it a free bonus or it needed a deposit to be activated?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear cdfrance1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Deposit to activate, 20x playthrough requirement which was exceeded considering winnings were over 6K. I took and provided screenshots, but it doesn't matter- I went max bet, wasted it all since I've read some horrible reviews about your bullshit withdrawal process. Your casino is ridiculous. I'll stick with casinocafe and I recommend anyone to do the same. Don't bother responding. Absolutely useless and a waste of my time.

I’m sure you understand that I don’t work for Silver Oak Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem. Sadly, since you played down your active balance there is not much we can do now.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.