Shazam Casino - Player is experiencing problems with Magic Spins bonus.

Hello, Casino Guru. I have been playing Shazam quite a bit lately.The majority of their bonuses do not have a maximum cashout limit, which is one of the reasons I prefer them. Aside from that, they also offer Magic Spins for logins. The rules for Magic Spins for logins are: 1. You need to log in to your account every day to obtain the Bonus. 2. You will receive a Bonus every day for seven days in a row, and the Bonus gets bigger every day. And you can keep claiming the seventh bonus as long as all requirements are met! 3. In order for the spell to work, you mustn’t miss a single day; otherwise, you’ll have to start the spell casting all over again. 4. The bonus for each specific day can be claimed every 24 hours (once a day). 5. Each bonus gives you Free Spins for a specific game mentioned in the promotion; WG is calculated as Free-Spins-Winnings x40, max cashout - Free Spins x6. 6. You need to make at least 1 deposit in the last 3 days to claim the bonuses. It was only a few days ago that I realized the error with the Magic Spins bonus that I received. On May 3rd, I made a deposit and by this time I had received my sixth Magic Spin bonus. As of May 4th, I have received the 7th Magic Spin Bonus and have also made another deposit. Based on the rules, I should have continued to receive the 7th Magic Spins bonus on May 5th, 6th, and 7th. However, on May 5th, the bonus was reset to the first Magic Spins bonus. There is a significant difference between the 1st Magic Spins and 7th Magic Spins, not only is there a difference of 40 spins, but the payout for a winning spin is also disproportionate. When I contacted Shazam, I did not expect them to go back and correct this error since a considerable amount of time had passed. My expectation was that they would investigate the cause and correct it so that it won't occur to me or other players in the future.The only response I received was to contact them via chat if the issue recurs. Any assistance would be greatly appreciated. Thank you.

Dear pharmalpn,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Shazam Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made sure to log in every day from the moment you activated your magic spins for the first time?

How many deposits did you make from the first day of your magic spins up to the seventh, eighth, and ninth days?

Could you please send me the bonus history showing the dates, times, and the magic spins you activated? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

When exactly did you realize there was an error with the magic spins you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your swift response. I contacted Shazam once again and I was able to connect with an account manager. She has reassured me that the issue has been forwarded to the tech dept and I will be notified of the corrections made. Please close this complaint. Thank you so much.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.