Evolve Casino Review

The player from Germany had had issues with her casino account after she moved and didn't update her address. This had resulted in problems with payment verification and her withdrawal request had been declined. After she provided proof of address and made multiple attempts to contact the casino, her address was updated and verification was completed. However, her payout was still pending. We had advised her to wait for 14 days for the payout to process. Eventually, she confirmed that she had received the money, resolving the issue.

The player from Australia had reported a delay in his withdrawal request at Evolve Casino which had been pending for over a month. Despite having a verified account and a history of error-free transactions, he had received only generic responses from the casino. After a series of communications, the player had decided to cancel the withdrawal and converted it to Bitcoin, which was paid out the following day. Following this, the player had closed his account. We had marked this complaint as 'resolved'.

The player from Bavaria had used a wager-free bonus, won, and had requested a withdrawal. After some gameplay and cancelling the withdrawal, he had secured a withdrawal of 1800 with approximately 1600 left in his account. The casino had eliminated the bonus alleging he had overly high stakes and only credited him with his initial deposit of 45 Eur. The player had provided evidence disputing the casino's claim and we had attempted to mediate the situation by contacting the casino. However, due to a lack of response from the casino, we had marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had suggested the player to contact the Antillephone Gaming Authority for further assistance.

The player from Germany had been playing at Evolve or Viggoslots and was denied withdrawal after playing slot games following the cancellation and deduction of a bonus. The casino gave the reason as a supposed bonus buy of €84 which the player denied. The player's account was fully verified and he had previously successfully deposited and withdrawn funds. The casino claimed the player ignored bonus conditions, but the player insisted he played outside of the bonus. The player had been unable to provide a full betting history as the casino did not allow for it to be downloaded or sent via email. We tried to contact the casino for further information but received no response. We had marked the complaint as 'unresolved' and advised the player to contact the responsible gaming authority.

The player from Germany had a €400 withdrawal pending after he had deposited €20 and won €480. The Casino had cancelled the payment claiming that he had played a restricted game. The player had argued that he played the restricted game after he had completed the bonus wagering and requested the withdrawal. After multiple attempts to communicate with the casino, we had received no response. The complaint was marked as 'unresolved' due to the casino's lack of cooperation. We had advised the player to contact the responsible gaming authority, Antillephone N.V. (Curacao), for further assistance.

The player from Quebec is experiencing a delay in receiving a withdrawal that was supposed to take 48 hours according to the casino's policy. He has had no updates and received no assistance from the support team. The complaint was resolved as the player received his money.

The player from Germany tried to withdraw his bonus winnings. However, the casino confiscated them because the player allegedly played restricted games. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player's balance was voided for breaching bonus terms. The term in question was a rule that prevented the use of certain games with an active bonus. Unfortunately, there was no response from the casino so the complaint was closed as 'unresolved'.