Amerio Casino - Withdrawal of player's winnings has been delayed.

Hello, Casino Amerio denied my withdrawal of 450 BRL, followed by confiscating my winnings. I had a real balance in my account and received a cashback of 128 BRL. I completed the rollover challenge, which was 3x with a maximum gain of 400%. I continued playing with the real balance and increased it a bit more, but they denied me and confiscated my money.

Why is it that you receive a payment, get lucky in life, and then lose it? Because you played at a casino where they weren’t honest.

After one of these experiences, there's a big celebration followed by the loss due to the casino. At this point, playing only with real balance, I scored a major win. Now, how long will it take for this provider to let me win that big again? You know that providers track IPs, SSN, device numbers, and unfortunately, as always, after a big payout, the provider just takes it back, and you’re okay with taking my winnings.

Dear pepinhozinho69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear pepinhozinho69. Thank you for your appeal. We are looking into your situation.

Best regards, Amerio team

Thank you for your attention, and I apologize in advance for any inconvenience.

And thank you very, very much for your attention

A DETAIL: this bonus I had already completed the rollover but the bonus didn't finish itself and what I won I bet with money and was paying in the bonus. Before I got those winnings I canceled the bonus and continued with the real balance.

What I feel most strongly about is that after big wins come big losses... and that's how it is for everything. That's why I'd really appreciate a review as I played and completed the Cashback rollover and continued with the real balance increasing the winnings.

* hello NICK, the event in question took place on 03/02/2025 today, a withdrawal of 400brl and another of 50brl were denied and confiscated from the gaming account. There was 0.36brl left in the real balance. And 450brl from two withdrawals was confiscated.

Dear pepinhozinho69,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear pepinhozinho69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.