Jannete as an analyst dedicates her full days to updating and maintaining our casino database. With her previous work experience in Human resources, she has a greater understanding of managing data and preserving updated information in our casino reviews. Interestingly enough, she worked as a traine...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete as an analyst dedicates her full days to updating and maintaining our casino database. With her previous work experience in Human resources, she has a greater understanding of managing data and preserving updated information in our casino reviews. Interestingly enough, she worked as a traine...
Massive selection of games including wide variety of live dealer games, progressive jackpot slots
Possible deposit and withdrawal fees
Deposits in cryptocurrencies don't qualify for any bonuses
Casino screenshots
In-depth review
Our independent casino review team has taken a detailed look at Casinoin in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Drawing on our team's research, we have worked out the casino's Safety Index. This score gives a clear picture of how safe and fair the casino is. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. A Very high Safety Index of 9.1 puts Casinoin at the top of our ratings. It scores near the top for fairness and safety. Read on to get the full picture on Casinoin and decide if this casino is worth your time.
Fairness and safety of Casinoin
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Casinoin, we have looked closely into the Terms and Conditions of Casinoin and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Casinoin is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Casinoin. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Casinoin has attained a Very high Safety Index of 9.1. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: Casinoin is linked to 7 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casinoin. They had a positive effect.
Our Casinoin T&Cs review
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Casinoin to be mostly fair.
Note: You can find our specific findings from the T&Cs evaluation here.
Player complaints regarding Casinoin
We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 9 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Casinoin
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 82 user reviews of Casinoin in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Casinoin has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino on our scale.
Casinoin is licensed by Curaçao Gaming Authority in Curaçao.
Payment options, withdrawal limits and win limits
Casinoin supports 108 deposit methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Trustly Pay, Diners Club, Neosurf, Boleto Bancário, Bitcoin (BTC), Online bank transfer, Bank transfer, Santander, Baloto, Benavides, Calimax, Comercial Mexicana, Soriana, Loterias Caixa, Moj Kiosk, Alsuper, Waldo's, SU RED, Caja Vecina, Lider, PayMe, Banorte, Banco Azteca, MOVIIRED, Vega wallet JP, TIGER PAY, iWallet, vPay, JCB, Discover, Interac, Interac e-Transfer, Revolut, Klarna, CashtoCode, Ethereum (ETH), Tether (USDT), flykk®, Cardano (ADA), Ripple (XRP), Bitcoin Cash (BCH), Tron (TRX), Litecoin (LTC), Binance Coin (BNB), Dogecoin (DOGE), Neo Coin, Instant Payments by Citadel, OXXO Pay, SPEI, Unified Payments Interface (UPI), Pago Efectivo, Paytm, PSE - Pago Seguros En Linea, PIX, SEPA, SBP - Система быстрых платежей, First Bank, Sterling Bank, Zenith, Codi, N26, BPay, Rapid Transfer, Unity Bank, MuchBetter, True Money, USD Coin (USDC), PromptPay, direct debit, NetBanking, Jeton, PayID, PicPay, Pay4Fun, Binance USD (BUSD), Dai (DAI), MoMo Pay, SafetyPay, Bradesco, Banco do Brasil, BBVA, Mach, Banco BCI, Banco Estado, CitiBank, Bancolombia, Banque Populaire, Banco Pichincha, DAVIPLATA, NEQUI, Coop Pank, Banco Falabella, Scotiabank, Banco Internacional, RapiPay, Efecty, Davivienda, SPE, Farmacias del Ahorro, 7-Eleven, Walmart Pay, LOTERICA.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 14,000 per week
EUR 60,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Casinoin can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Russian
Japanese
Finnish
Italian
Bulgarian
Korean
Ukrainian
French
Chinese
Arabic
Hungarian
Polish
Romanian
Azerbaijani
Indonesian
Malay
Uzbek
Filipino
Vietnamese
Kazakh
Tajik
Hebrew
Hindi
Thai
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casinoin, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Casinoin as average.
Casinoin slots and casino games
Players can enjoy these types of casino games at Casinoin: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 110 game providers are available. This includes NetEnt, Novomatic, Nolimit City, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, iGpixel, Belatra Games, Relax Gaming, Bullshark Games, FBM Digital Systems., Boldplay, Fantasma Games, Turbo Games, Platipus, Concept Gaming, Slotopia, Amigo Gaming, Trusty Gaming, Spadegaming, Aviatrix, Trigger Button Studios, OneTouch, Revolver Gaming, PLAYHUB, Curious Games, Four Leaf Gaming, PG Soft (Pocket Games Soft), Reel Play, Pineapple Play, Max Win Gaming, JINX Gaming, Skywind Group, Caleta Gaming, AvatarUX, Peter & Sons, Kitsune Studios, Shady Lady, Gaming Realms, Winfinity, Vibra Gaming, Just Slots, 4ThePlayer, Smartsoft Gaming, Prospect Gaming, Formula Spin, Swintt, Excellent Reel, Backseat Gaming, BF Games, Ace Roll, Spribe, Foxhound Games, Charismatic, CT Gaming, Spearhead Studios, NowNow Gaming, SlotMill, Onlyplay, Salsa Technology, Gaming Corps, Penguin King, VoltEnt, Good Times Studios, Espresso Games, Hölle games, Fugaso, Aloha Gaming, Fazi, Retro Gaming, LottoInstantWin (LiW), Zitro, Gamzix, Kalamba Games, Popiplay, Storm Gaming, Barbara Bang, Clawbuster, Electric Elephant, Triple Cherry, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Elysium Game Studio, Ka Gaming.
Bonuses and codes offered by Casinoin
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
At present, there is 1 bonus from Casinoin in our database:
100% up to $1,000 and 100 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
Read more
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Company info
Operator
BMbit N.V.
Established
2018
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casinoin. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Casinoin. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Enjoyable game selection and smooth gameplay were noted, though 17 reported wagering issues and concerns about manipulated slots, plus 20 positive comments.
Casino Bonuses
Casinoin bonuses
Browse all bonuses offered by Casinoin, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Casinoin does not offer any bonuses to players from your country.
Summary of player reviews
Guru AI
Promotions and loyalty programs generally please, however 17 reported issues with bonus terms and 15 shared positive experiences with withdrawals.
Payment methods
Payments
Browse an overview of payment methods supported by Casinoin, along with related limits and fees associated with transactions to or from your casino account.
Despite quick deposits and easy verification, 35 people reported payment issues, contrasting with 20 positive experiences and frequent payout delays.
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
26 languages
EnglishChineseFrenchItalianRussian
21 more
All languages (26)
English
Chinese
French
Italian
Russian
Spanish
Arabic
Azerbaijani
Bulgarian
Filipino
Finnish
Hebrew
Hindi
Hungarian
Indonesian
Japanese
Kazakh
Korean
Malay
Polish
Romanian
Tajik
Thai
Ukrainian
Uzbek
Vietnamese
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Average
Average response time: 2m
Based on 7 tests
Date and tester
Response time
Rating
04 Oct 2026
Jannete H.
2m
Average
01 Sep 2025
Mirka D.
Not measured
Average
04 Nov 2024
Natalia B.
Not measured
Average
17 Oct 2023
Jannete H.
Not measured
Average
09 Oct 2023
Jannete H.
Not measured
Average
26 Feb 2022
Batucan O.
Not measured
Bad
11 Feb 2021
Viliam V.
Not measured
Average
Summary of player reviews
Guru AI
Thirteen players found support fast and helpful, while 17 cited unhelpful staff and long wait times for issue resolution.
User reviews
User reviews of Casinoin
This is a place to share experience with Casinoin. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 82 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
Games and bonuses receive a fairly even mix of feedback, though positive comments on game variety appear more frequently. Payments and the verification process, however, generate significantly more negative comments than positive ones.
Casino Guru
We want players to understand gambling.
Browse user reviews
All
Bonuses (35)
Support (36)
Games (50)
Payments (57)
Verification (12)
Website and app (19)
• 10 months ago
Don’t recommend to play at this site, my KYC verificatiom has been going on now for 15 days, in sites Terms and Conditions it is said maximum 5 days.Customer support keep telling me every day that i have to wait a little bit more. Same shit very day. The have told me they have asked for additional update from relevant team and have not recieved any answer from them in 15 days. So, a total scam, not going to make high hopes on getting my account balance 1750€ ever, as being reading some other review sites, it seems to be intentional behaviour from this casino as similar cases you can find all over the internet. Definitely DO NOT DEPOSIT big amounts here, as you will not get your winnings. TOTAL MAFIA.
No pros
Withdrawal been delayed over 15 days
KYC process been going on for 16 days
• 1 year ago
Delaying withdrawls and answers, rejecting withdrawls, after month got asked to do verification(additional) and now waiting more than month to be procesed, after that i can make withdrawl and will be waiting for reviewing of that who knows how long. Not getting notifications of rejections, had to ask everything by myself, obviously thy don't want you to get your money.
good offer
delaying withdrawls
delaying answers
not friendly
not getting notifications about rejections
• 1 year ago
If you’re a serious gambler, the VIP benefits are worth it. Just make sure to check the bonus terms, as some of them require a lot of play to clear.
VIP perks
cashback
personal account manager
High wagering on VIP bonuses
• 1 year ago
I am pleased to change my rating after a long time. Everything is positive. The most important thing is that they pay quickly, usually within an hour at most!
Είμαι στην ευχάριστη θέση μετά από καιρό να αλλάξω την βαθμολογία μου. Όλα είναι θετικά. Το πιο βασικό είναι ότι πληρώνουν γρήγορα συνήθως σε μια ώρα το πολύ!
It has easy access to live casinos.
Εχει εύκολες πρόσβασης στα live casino .
The fastest withdrawal
Η πιο γρήγορες ανάληψης
It has good protection and player limits.
Έχει καλη προστασία και όρια παίχτη
I can't find anything.
Δεν βρίσκω κάτι
• 1 year ago
The 24/7 customer support is actually helpful. I’ve contacted them late at night, and they always respond quickly. Some casinos have bots that give useless answers, but here, the support team actually solves problems.
24/7 live support
knowledgeable staff
Live chat wait times can be long during busy hours
• 2 years ago
Stay away from this casino. The worst. Liars and there is no way you will ever be paid your winnings. Also, the fact that I asked to verify my account and they wouldn't let me, is very suspicious.
Μείνετε μακριά απ' το συγκεκριμένο καζίνο. Ότι χειρότερο. Ψεύτες και δεν υπάρχει περίπτωση να πληρωθείτε ποτέ τα κέρδη σας. Επίσης,το γεγονός ότι ζήτησα να επαλήθευσω τον λογαριασμό μου και δεν με άφησαν , είναι πολύ ύποπτο.
They close accounts with that's how I want it
Κλείνουν λογαριασμούς με το έτσι θέλω
They won't let you verify your account
Δεν σε αφήνουν να επαληθεύσεις τον λογαριασμό σου
They lie
Λενε ψέματα
They never pay the winnings
Δεν πληρώνουν ποτέ τα κέρδη
• 2 years ago
It is a good casino friendly VPN has some issues sometimes in terms of service but with agreement With the representative in the live chat the solution is found I would play again Very fast withdrawals very important! And good RTP indicator!
Είναι ένα καλό καζίνο friendly VPN έχει κάποια θεματακια μερικές φορές όσο αφορά την εξυπηρέτηση αλλά με συννενόηση Με τούς εκπρόσωπος στο live chat βρίσκεται η λύση θα ξανά έπαιζα Πολύ γρήγορες αναλήψεις πολύ σημαντικό! Καί καλός δείκτης RTP!
It has quite a range of games, of course, depending on the vpn
Έχει αρκετή γκάμα παιχνιδιών βέβαια ανάλογα την vpn
I'd say pretty quick withdrawal at least for me within a few hours
Θα έλεγα αρκετά γρήγορη ανάληψη τουλάχιστον σέ μένα μέσα σέ λίγες ώρες
Live chat
Live chat
Good deals
Καλές προσφορές
Live chat on some topics not flexible
Live chat σε κάποια θέματα όχι ευέλικτο
Sometimes they face problem with their site
Κάποιες φορές αντιμετωπίζουν πρόβλημα Με το site τους
Not all reps are good at service
Δεν είναι οι εκπρόσωποι όλοι καλοί στην εξυπηρέτηση
• 2 years ago
I recently hopped on board with this gaming site, and let me tell you, the sign-up process was a breeze. Just punched in my digits, got the code, and bam, I was in. Super convenient, right? No need to throw around sensitive docs on the internet, especially when it comes to gaming sites. We all get a bit antsy about our private stuff floating out there, especially when we're done with the gaming sesh.
First cash out of my online casino chips hit my e- wallet within minutes ( I m talking 4 certified and verified e-wallet account owners)
The games, the live stream, the UI, and the balance recording are all crystal clear. No second-guessing here. And the live dealers? They're dealing right in front of ur eyes, treating ur rounds like you're at your local haunt every night. Win or lose, it's all out there, plain as day.
Now, let's talk payouts. I don't see this casino flinching at big wins. It's open 24/7, ready to dish out the cash. Some lose, some win big – it evens out 4 the casino. And the live tables? Generous doesn't even cut it. Max bets reaching six digits! Imagine that, like you're living it up every night in a swanky Vegas or Macau joint. Go on, buy some casino chips with ur favorite e-wallet, bet as if u were in Vegas, and if u r lucky cash out ur chips back to ur e-wallets fast and securely as if u were to any casino's guichet to cash out ur chips, AS SIMPLE AND NEAT AS THAT with this gaming delight for any real casino games like baccarat and BJ lover 😊😊
cash out of live tables casino chips hit e- wallets within minutes 24/7 365
The LIVE table games, their live stream, their UI, and the balance recording are all crystal clear
excellent minimalistic site to the point nothing to hide from us,
no messing around with our private and sensitive docs which nowadays is the number 1 factor 4 us not to sign up in an online gaming site
none, at least so far :)
• 2 years ago
Prompt service good bonus instant withdrawal of winnings.no complaints so far.generally fair games.
Άμεση εξυπηρέτηση καλό μπόνους άμεση ανάληψη κερδών.κανενα παράπονο προς το παρον.γενικα δίκαια παιχνίδια.
• 2 years ago
Worst Casino by far. Stay away.
First of all their slots are not original and they are modified ( I got 1250 euros win on 0,20 + 0,5 double chance on Madame Destiny , even though the max win should have been 1000 euros if the slot was original since it 5.000x based on base bet xD).
People will wonder though ... Well ... they will never cash you out or if they do it takes weeks
Stay away.
Modified slots
Scam Artists
Will never CASH out
Even if they Cash out some small wins it will take weeks
They accept many payment methods for deposit but cannot pay you back with these payment methods
• 2 years ago
If you want to lose with confidence, enter here. A casino that never has a problem with deposits But it exists with the withdrawals and it is done on purpose so that they take the last euro from you. If you happen to win something they do their best not to give you problems with delays without any explanation of what is happening so that you get tired and bet it back after so much waiting and mockery.
Εάν θες να χάσεις με σιγουριά μπες εδω. Ένα καζινο που ποτέ δεν υπάρχει πρόβλημα με τις καταθέσεις Υπάρχει όμως με τις αναλήψεις και γίνεται επίτηδες ώστε να σου πάρουν και το τελευταίο ευρώ. Εάν τύχει και κερδίσεις κάτι κάνουν ότι μπορούν για να μην στο δώσουν με προβλήματα καθυστερήσεις χωρίς καμία εξήγηση για το τι συμβαίνει ώστε να κουραστείς και να το ποντάρεις πίσω από την τόση αναμονή και κοροϊδία.
Fast Deposits
Γρήγορες Καταθέσεις
There is almost always a problem with Withdrawals
Υπαρχει σχεδον πάντα πρόβλημα με τις Αναλήψεις
They lie in chat.
Ψεύδονται στο τσατ.
• 2 years ago
beside some errors during the playing, in general everything is good there are many popular games and and when I had the problem with withdrawal the support team was fast.
• 2 years ago
Thank you for a great Casinoin experience. The graphics are great and the slot games offer a lot of good variety to choose from. More free spins will be added bonus :) correspondence and customer service is amazing
• 2 years ago
i have to tell that casino is my favourite . first for the update of all games technology wise .honest .following the issues .like chat extra ... & especially for the best manager I ever seen.
great
• 2 years ago
Casinoin has great user interface, fast menus and smooth gameplay and options. Fast payments and stuff. No problems with casino, never had one :) Just Great!
• 3 years ago
At first they were great. This morning I gambled, won a 10 spin bonus and after 3 or 4 spins won 10 extra spins for 20 total spins. Had 2 massive wins totaling$75,000 euros which in Canadian is $108,000 . So shocked, I exited the game to check my balance and seen it was only $1067. Now because I was so in shock I didn't screenshot that huge win and they screwed me over. I just lost so much money. I'm pissed. There has to be a record of every single player's bets and wins somewhere. They said check your statistics but it shows zero for wins and bets, not possible when I won$20/30 in less than 2 minutes. Don't play on this casino and if you do SCREENSHOT all wins because they are huge crooks. I'm still in shock and extremely upset. That's allot of money and it's gone and I won it fair and square. They say they don't see it. Well is hard to miss 75,000 . That's a huge number. I wrote Endorphina but no reply to ask if they have records of everyone that plays their game. I'm sure it will be a dishonest answer. $108,000!!!!!!!!!! Be aware people. $1067 is all I got from gambling my own money on$2 bets. To h*ll with you. Crooks!!!!!
Horrible crooks, casino and providers!!!!!
• 3 years ago
It’s a scam casino when you sing in there is an offer of 120% bonus and 200fs in sweet bonanza but here is the catch you never receive the 200fs cause you need to wager the bonus money and your deposit 50x to take the free spins ahahaha but is not written anywhere
scam
bad wager 50x in bonus
don’t give you the FS
• 3 years ago
Setting up an account here is a breeze, and you can dive into the action without a smidge of KYC fuss. But that's where the allure ends, and the nightmare begins.
This casino has a dirty little secret: a habit of stalling withdrawals for imaginary and utterly bogus reasons. Their favorite excuse? Blame it on the payment provider. But here's the kicker, folks – it's all a smoke-and-mirrors show. Dive deep into the reviews, and you'll find countless tales of the same old story. You try to cash out, they slam the door in your face, and when you cry foul, they pull out the old "payment provider problem" card.
Here's my tale of woe – I had a whopping $2500 in winnings I was itching to withdraw, and for six excruciating days, they shot me down with the same tired excuse. On day seven, I caved, played my balance away (yes, my bad, I'll own up to that), and what do you know? On day eight, by some miracle, the "technical issue" vanished into thin air, and withdrawals were suddenly a go.
Now, I won't point fingers and say it's all on them that I decided to take a gamble and lost my winnings. But their sleight-of-hand tactics certainly played a part in this debacle.
Listen up, my fellow gamblers – I implore you, stay the heck away from this casino. Their dishonest practices are a recipe for heartache and headaches. There are far better places to test your luck.
• 3 years ago
As soon as you win a large amount, they simply cancel the withdrawals and don't give you your money with the excuse that they will report it to the experts so that it can be resolved here and a week, while identification has been done normally, they did the same to a friend of mine, just not they want to pay you or they expect you to play them so that the amount is smaller, I can't understand why you cancel the withdrawal and it takes so long to resolve the problem, unacceptable casino stay away, and the excuse is that they are trying to solve and wait for an answer that they never give, close it yesterday
Μολις κερδισεις ενα μεγαλο ποσο απλα ακυρωνουν τις αναληψεις και δεν σου βαζουν τα λεφτα σου με την δικαιολογια οτι θα το αναφερουν στους ειδικους ωστε να επιλυθει εδω και μια βδομαδα , ενω εχει γινει ταυτοποιηση κανονικα , το ιδιο κανανε και σε εναν φιλο μου , απλα δεν θελουν να σε πληρωσουν η περιμενουν να τα παιξεις ωστε να ειναι μικροτερο το ποσο , δεν μπορω να καταλαβω ποιος ο λογος να ακυρωνετε η αναληψη και να κανει τοσο καιρο να επιλυθει το προβλημα , απαραδεκτο καζινο μεινετε μακρια , και η δικαιολογια ειναι οτι προσπαθουν να το λυσουν και να περιμενετε απαντηση που δεν δινουν ποτε , κλειστε το χθες
no withdrawals are made
δεν γινονται αναληψεις
they find excuses not to get your money
βρισκουν δικαιολογιες να μην παρετε τα λεφτα σας
stay away
μεινετε μακρια
• 3 years ago
That's the worst casino I ever played in my life. They will never cash out your withdrawal and they will find any kind of excuses for that... I waited for at least 10 days for a withdrawal of 200 euros and they keeped cancelling it because I wasnt verified... After I send them everything they needed for verification,, I waited some days more and they just suspended and blocked my account because of violation ot the T&C they told me... I cant login and my money is gone... Dont play at this casino, dont even think to play here... Never,ever,ever... STAY AWAY!!!
Nothing
Everything about this site
• 3 years ago
I gotta be real, wasn't too thrilled with it, to be honest. The bonus terms were just not cool, and they felt like they were trying to make it tricky to actually cash out any winnings. Plus, they seriously need to up their game when it comes to game providers. They're lacking some big names, and it's just not as fun as other casinos I've played at. Sorry, but I won't be going back there anytime soon. 😕👎
• 3 years ago
These guys are scammers they tell you one thing and do the other I'll never ever play here again it's a very sad thing too see a casino loose integrity thats when people should beware they don't pay you after you win big so watch out
Nothing
Fails tocash outwinnings
Lies
Takes money
Casinoin
Dear braxvan91,
We understand your frustration regarding the delay in processing your withdrawal. The cause of the delay is an outage on the payment provider's side, which has resulted in longer processing times than usual. In the past, you experienced instant withdrawals with no issues.
We recognise that this situation is disappointing, and to make up for the waiting period, we have provided you with a bonus as a gesture of goodwill.
You initiated the payout on 25.07.2023, and according to our Terms and Conditions, withdrawals may take up to 5 business days to be finalised due to various circumstances, as is the case here. Rest assured, we are doing everything possible to expedite the process.
We want to assure you that the issue with the payment provider has been resolved, and all pending payouts will be processed shortly.
We apologise for any inconvenience this may have caused and appreciate your understanding.
• 3 years ago
These guys changed the terms without telling anyone. Do you think it's okay to do these things at an online casino? Don't even try to play!
Ci faceci zmienili warunki, nie informując o tym nikogo. Myślisz, że to w porządku robić takie rzeczy w kasynie online? Nawet nie próbuj grać!
Casinoin
Dear customer,
Could you please elaborate more on this issue, so we could understand what in fact happened? Since it goes against the company’s policies & Terms and Conditions and seems to be some misunderstanding.
Thank you!
• 3 years ago
Terrible!!!
Lousy casino!!!
Never in my life have I seen this in any casino.
I opened an account... I made a deposit by bank transfer. When I went to withdraw some of my profit to my astonishment, there was no method available for withdrawal!!
I spoke with the chat where they told me that I had to withdraw using the same deposit method but unfortunately they did not have a bank transfer. In order to withdraw any winnings, you would have to make a deposit in another method. So far, it's a so-called normal situation, although I already think it's not acceptable!! if they have the method available for deposit they should have it for withdrawal too!!!
I made a new deposit through JETON so that I could finally withdraw some of my profits. What happened next? Anything!!! I still didn't have a single withdrawal method available!!! 1 single!! nothing was possible to carry out any survey by any method, because there was still no possibility of choice!!
What they told me in the chat was that the responsible department was going to check the possibility of opening this withdrawal method, until then I would have to wait!!
A casino that won't let you withdraw profits, even if validation is pending??? does not have any method available for withdrawal. what joke is this????
Miserable! I lost all my money, and closed the account of course! Note zero!!!
Péssimo!!!
Casino péssimo!!!
Nunca na minha vida vi isto em casino nenhum.
Abri conta... Fiz depósito por transferência bancária. Quando fui retirar algum do meu lucro qual o meu espanto, não estava nenhum método disponível para levantamento!!
Falei com o chat ao qual me disseram que tinha de fazer levantamento através do mesmo método de depósito mas que infelizmente não tinham por transferência bancária. Para poder levantar algum ganho teria de fazer deposito em outro método. Até aqui, é uma situação dita normal, apesar de já achar que não se admite!! se têm o método disponível por deposito deviam de ter para levantamento também!!!
Fiz novo deposito através de JETON, para que pudesse finalmente levantar alguns dos meus lucros. O que aconteceu depois? Nada!!! Continuei sem ter um único método de levantamento disponível!!! 1único!! nada não deu para fazer levantamento nenhum por método nenhum, porque continuou a não existir qualquer possibilidade de escolha!!
O que me disseram no chat foi que o departamento responsável ia verificar a possibilidade de abrir esse método de levantamento, até lá teria de aguardar!!
Um casino que não deixa levantar lucros, mesmo que fique pendente de validação??? não tem qualquer método disponível para levantamento. que brincadeira é esta????
Miserável! Perdi todo o meu dinheiro, e encerrei a conta como é obvio! Nota zero!!!
many slot games
muitos jogos slots
many live casino games
muitos jogos live casino
Does not provide survey methods
Não disponibiliza métodos de levantamento
Only this point is enough to be terrible!!!
Só esse ponto chega para ser péssimo!!!
Casinoin
Dear Miidelgado,
We are sorry that you lost your funds, the clarification was provided to you. If you are using the payment method that doesn’t support payouts, you are required to attach an alternative one in order withdraw. It’s a common practice.
Moreover, your complaint was rejected by the CasinoGuru specialists.
We are truly sorry you feel this way and apologise for any inconvenience caused.
All the best!
• 3 years ago
At first, I played for about two years without KYC, but one day I was told that KYC was required for withdrawals. Unfortunately, I lost all the credit cards I used at this casino and it was not easy to prove. Restoring the information and payment details in my mobile phone, and dealing with credit card companies was complicated and difficult. The support was not in perfect Japanese, but they answered each one carefully. Rather than one-sided support, he understood the situation and talked to me. There are very few casinos like this. I appreciate the support. After that, my account was verified.
It's not Japanese support, so I can't communicate well.
日本人サポートではないので言葉がうまく伝わらない。
Casinoin
Dear purimu1216,
We appreciate your cooperation on the KYC procedure, and thank you for the positive feedback!
Our customer support team tries to provide individual and personal approach to each customer, therefore your kind words mean a lot to us.
We hope your cooperation with us will be long and pleasant!
• 3 years ago
I put 15 euros as a first registration to see how it plays. Then they told me that in order to get a bonus I had to make a minimum deposit of 20 euros, which I had not read anywhere. Their games are outdated, they don't have new games and what they play is crap and you don't get any money. Unacceptable do not register.
Έβαλα 15 ευρώ σαν πρώτη εγγραφή να δω πως παίζει. Κατόπιν μου είπαν ότι για να πάρω μπόνους έπρεπε να κάνω Ελαχιστη κατάθεση 20 ευρώ, κστι που δεν είχα διαβάσει πουθενά. ΤΑ παιχνίδια τους είναι παρωχημένα, δεν έχουν καινούρια παιχνίδια κ όσα παίζουν είναι χάλια κ δεν παίρνεις λεφτά με τίποτα. Απαράδεκτο μη κάνετε εγγραφή.
All negative
Όλα αρνητικά
Casinoin
Dear nickcrawl,
We are sorry to hear that 😞
However, kindly note that this information was available in the promotion description, and we sincerely expect our customers to read it before clicking on "participation" button.
We collaborate with the biggest & trustworthy game providers, and constantly adding new ones, so hope you give us another try 😉
Best of luck!
• 3 years ago
Very kind stuff, willing to help! Got my money seconds after a very fast verifiation!
Casinoin
Dear fazedism2,
We’re thrilled that you were satisfied with our services 🥳 Your feedback is most appreciated!
Best regards!
• 3 years ago
Crooks !!! They ask for identification documents after you have made 5-6 withdrawals and deposits and they never identify you! They make you wait with live chat that are robots
Απατεώνες !!! Ζητάνε εγγραφα ταυτοποίησης αφού έχεις κάνει 5-6 αναλήψεις και καταθέσεις και δεν ταυτοποιούν ποτε ! Σε κάνουν να περιμένεις με live chat που είναι robots
Casinoin
Dear akistsianavass,
We are sad to hear about your negative experience with us 😞
However, the KYC procedure is the standard process you will need to complete at some stage as per the T&Cs of the company.
Please do not hesitate to reach out to our 24/7 support team who will be more than happy to help!
• 3 years ago
There was a problem with withdrawing the money, whenever I tried to withdraw it kept coming up with a problem. And in the end I lost all the money I earned.Such moves like this , it's suspicious.
Casinoin
Dear AslihaTaker,
We are sad to hear about your negative experience with us 😞
Withdrawals may fail due to various reasons dependent and non-dependent on the company, so we recommend contacting Casinoin customer support to get more detailed clarification on this.
Please reach out to our 24/7 support team who will be more than happy to help!
• 3 years ago
Big scammers.First win and not even a big amount and they found a "problem" regarding my withdrawals. Of course they never paid the money. Stay away
Casinoin
Dear NikolaosAth5,
Kindly note that withdrawals may fail due to various reasons dependent and non-dependent on the company. Have you completed the KYC verification?
We always recommend contacting Casinoin customer support to get more detailed information on this.
Best regards!
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