HomeOnline CasinosCasinoin Review
Casinoin Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (110)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • SOFORT Überweisung
  • Trustly
Withdrawal limits
 per month
$50,000
 per week
$14,000
 per day
$2,000
Rozert N.V.
2018
> $5,000,000
OverviewBonusesUser reviews91Safety Index explainedDiscussion250Payment methods110
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Casinoin Review

This review examines Casinoin, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Casinoin scored a High Safety Index of 8.4, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our Casinoin review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Casinoin

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Casinoin, we have looked closely into the Terms and Conditions of Casinoin and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based on our estimates or gathered data, Casinoin is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature Casinoin. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Casinoin has scored a Safety Index of 8.4, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Note: Casinoin is linked to 5 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casinoin.

Terms and Conditions of Casinoin

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Casinoin to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Casinoin

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 30 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Casinoin

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Based on the 91 user reviews of Casinoin in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

Casinoin is owned by Rozert N.V, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

Casinoin is licensed by Curaçao Gaming Control Board in Curaçao.

Payment options, withdrawal limits and win limits

Casinoin supports 110 deposit methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, SOFORT Überweisung, Trustly, Diners Club, VISA Electron, Maestro, Neosurf, Boleto Bancario, Bitcoin (BTC), Transferencia bancaria local, Santander, Baloto, Instant Bank Transfer, Benavides, Calimax, Comercial Mexicana, Soriana, Loterias Caixa, Moj Kiosk, Alsuper, Waldo's, SU RED, Caja Vecina, Lider, PayMe, Banorte, Banco Azteca, MOVIIRED, Vega wallet JP, TIGER PAY, iWallet, Vpay, JCB, Discover, Interac, Interac e-Transfer, Revolut, CashtoCode, Ethereum (ETH), Tether (USDT), flykk®, Cardano (ADA), Ripple (XRP), Bitcoin Cash (BCH), Tron (TRX), Litecoin (LTC), Binance Coin (BNB), Dogecoin (DOGE), Neo Coin, Instant Payments by Citadel, OXXO, SPEI, UPI, Pago Efectivo, Paytm, PSE - Pago Seguros En Linea, PIX, SEPA, SBP - Система быстрых платежей, First Bank, Sterling Bank, Zenith, Codi, N26, BPay, Rapid Transfer, Unity Bank, MuchBetter, True Money, USD Coin (USDC), PromptPay, direct debit, NetBanking, Jeton, PayID, PicPay, Pay4Fun, BUSD, Dai (DAI), MoMo Pay, SafetyPay, Bradesco, Banco do Brasil, BBVA, Mach, Banco BCI, Banco Estado, CitiBank, Bancolombia, Banque Populaire, Banco Pichincha, DAVIPLATA, NEQUI, Coop Pank, Banco Falabella, Scotiabank, Banco Internacional, RapiPay, Efecty, Davivienda, SPE, Farmacias del Ahorro, 7-Eleven, Walmart Pay, LOTERICA.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 2,000 per day No win limit
EUR 14,000 per week
EUR 50,000 per month
USD 2,000 per day
USD 14,000 per week
USD 50,000 per month
GBP 2,000 per day
GBP 14,000 per week
GBP 30,000 per month
NOK 22,000 per day
NOK 150,000 per week
NOK 650,000 per month
CHF 2,000 per day
CHF 15,000 per week
CHF 65,000 per month
PLN 9,000 per day
PLN 60,000 per week
PLN 270,000 per month
RUB 150,000 per day
RUB 1,050,000 per week
RUB 5,400,000 per month
TRY 20,000 per day
TRY 140,000 per week
TRY 600,000 per month
UAH 70,000 per day
UAH 490,000 per week
UAH 2,100,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Casinoin can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Russian Yes No No
French Yes No No
Hungarian Yes No No
Polish Yes No No
Romanian Yes No No
Turkish Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casinoin, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Casinoin as average.

Casinoin slots and casino games

Players can enjoy these types of casino games at Casinoin: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Casino games supplied by 102 game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Rabcat, Booming Games, Tom Horn, Belatra Games, MrSlotty, Relax Gaming, Betgames, Genii, Ainsworth, Fantasma Games, Platipus, Concept Gaming, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, Aviatrix, BBIN, NetGaming, OneTouch, Kiron Interactive, Revolver Gaming, Northern Lights Gaming, Mascot Gaming, Four Leaf Gaming, Amusnet (EGT), PGsoft (Pocket Games Soft), eBET, Skywind Group, Caleta Gaming, Indi Slots, Super Spade Club, Green Jade Games, Winfinity, Panga Games, Vibra Gaming, 4ThePlayer, Mplay, Smartsoft Gaming, Swintt, Spribe, Gamomat, Charismatic, CT Gaming, TrueLab Games, Foxium, Betsolutions, Copacabana Games, Vivo Gaming, SlotMill, Nucleus Gaming, Espresso Games, Yolted, Fugaso, Gamevy, Fazi, Retro Gaming, Zitro, Gamzix, Kalamba Games, Golden Hero, Just For The Win, Manna Play, Storm Gaming, Electric Elephant, Triple Cherry, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, XPG (xprogaming), Ka Gaming.

Casinoin bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 4 bonuses offered by Casinoin in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Take a look at our designated Casinoin bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (110)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • SOFORT Überweisung
  • Trustly
Withdrawal limits
 per month
$50,000
 per week
$14,000
 per day
$2,000

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (7)
English customer support
English live chat

Game providers
Show all (102)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Apricot (Microgaming)
  • Big Time Gaming
  • ELK Studios
CASINO SCREENSHOTS
casinoin_game_gallery_desktop
casinoin_homepage_desktop
casinoin_promotions_desktop
casinoin_game_gallery_mobile
casinoin_homepage_mobile
casinoin_promotions_mobile

Positives

  • High withdrawal limit
  • Huge selection of game providers
  • Mobile casino app for Android and iOS
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Deposits in cryptocurrencies don't qualify for any bonuses
  • Not all payment methods are available for all currencies

Interesting facts

  • Small international casino
Author & Guarantor: Jannete Hills Last updated: 09 Nov 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Casinoin bonuses

Browse all bonuses offered by Casinoin, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (91)

User reviews of Casinoin

This is a place to share experience with Casinoin. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 91 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 3 months ago
Stay away from this casino. The worst. Liars and there is no way you will ever be paid your winnings. Also, the fact that I asked to verify my account and they wouldn't let me, is very suspicious.
  • They close accounts with that's how I want it
  • They won't let you verify your account
  • They lie
  • They never pay the winnings
• 5 months ago
It is a good casino friendly VPN has some issues sometimes in terms of service but with agreement With the representative in the live chat the solution is found I would play again
Very fast withdrawals very important!
And good RTP indicator!
  • It has quite a range of games, of course, depending on the vpn
  • I'd say pretty quick withdrawal at least for me within a few hours
  • Live chat
  • Good deals
  • Live chat on some topics not flexible
  • Sometimes they face problem with their site
  • Not all reps are good at service
• 8 months ago
I recently hopped on board with this gaming site, and let me tell you, the sign-up process was a breeze. Just punched in my digits, got the code, and bam, I was in. Super convenient, right? No need to throw around sensitive docs on the internet, especially when it comes to gaming sites. We all get a bit antsy about our private stuff floating out there, especially when we're done with the gaming sesh.

First cash out of my online casino chips hit my e- wallet within minutes ( I m talking 4 certified and verified e-wallet account owners)

The games, the live stream, the UI, and the balance recording are all crystal clear. No second-guessing here. And the live dealers? They're dealing right in front of ur eyes, treating ur rounds like you're at your local haunt every night. Win or lose, it's all out there, plain as day.

Now, let's talk payouts. I don't see this casino flinching at big wins. It's open 24/7, ready to dish out the cash. Some lose, some win big – it evens out 4 the casino. And the live tables? Generous doesn't even cut it. Max bets reaching six digits! Imagine that, like you're living it up every night in a swanky Vegas or Macau joint. Go on, buy some casino chips with ur favorite e-wallet, bet as if u were in Vegas, and if u r lucky cash out ur chips back to ur e-wallets fast and securely as if u were to any casino's guichet to cash out ur chips, AS SIMPLE AND NEAT AS THAT with this gaming delight for any real casino games like baccarat and BJ lover 😊😊
  • cash out of live tables casino chips hit e- wallets within minutes 24/7 365
  • The LIVE table games, their live stream, their UI, and the balance recording are all crystal clear
  • excellent minimalistic site to the point nothing to hide from us,
  • no messing around with our private and sensitive docs which nowadays is the number 1 factor 4 us not to sign up in an online gaming site
  • none, at least so far :)
• 9 months ago
Prompt service good bonus instant withdrawal of winnings.no complaints so far.generally fair games.
• 9 months ago
Worst Casino by far.
Stay away.

First of all their slots are not original and they are modified ( I got 1250 euros win on 0,20 + 0,5 double chance on Madame Destiny , even though the max win should have been 1000 euros if the slot was original since it 5.000x based on base bet xD).

People will wonder though ... Well ... they will never cash you out or if they do it takes weeks

Stay away.
  • Modified slots
  • Scam Artists
  • Will never CASH out
  • Even if they Cash out some small wins it will take weeks
  • They accept many payment methods for deposit but cannot pay you back with these payment methods
• 9 months ago
If you want to lose with confidence, enter here.
A casino that never has a problem with deposits
But it exists with the withdrawals and it is done on purpose so that they take the last euro from you.
If you happen to win something they do their best not to give you problems with delays without any explanation of what is happening so that you get tired and bet it back after so much waiting and mockery.
  • Fast Deposits
  • There is almost always a problem with Withdrawals
  • They lie in chat.
• 10 months ago
beside some errors during the playing, in general everything is good there are many popular games and and when I had the problem with withdrawal the support team was fast.
• 10 months ago
Thank you for a great Casinoin experience. The graphics are great and the slot games offer a lot of good variety to choose from. More free spins will be added bonus :) correspondence and customer service is amazing
• 10 months ago
i have to tell that casino is my favourite . first for the update of all games technology wise .honest .following the issues .like chat extra ... & especially for the best manager I ever seen.
  • great
• 11 months ago
Casinoin has great user interface, fast menus and smooth gameplay and options.
Fast payments and stuff.
No problems with casino, never had one :)
Just Great!
• 1 year ago
At first they were great. This morning I gambled, won a 10 spin bonus and after 3 or 4 spins won 10 extra spins for 20 total spins. Had 2 massive wins totaling$75,000 euros which in Canadian is $108,000 . So shocked, I exited the game to check my balance and seen it was only $1067. Now because I was so in shock I didn't screenshot that huge win and they screwed me over. I just lost so much money. I'm pissed. There has to be a record of every single player's bets and wins somewhere. They said check your statistics but it shows zero for wins and bets, not possible when I won$20/30 in less than 2 minutes. Don't play on this casino and if you do SCREENSHOT all wins because they are huge crooks. I'm still in shock and extremely upset. That's allot of money and it's gone and I won it fair and square. They say they don't see it. Well is hard to miss 75,000 . That's a huge number. I wrote Endorphina but no reply to ask if they have records of everyone that plays their game. I'm sure it will be a dishonest answer. $108,000!!!!!!!!!! Be aware people. $1067 is all I got from gambling my own money on$2 bets. To h*ll with you. Crooks!!!!!
  • Horrible crooks, casino and providers!!!!!
• 1 year ago
It’s a scam casino when you sing in there is an offer of 120% bonus and 200fs in sweet bonanza but here is the catch you never receive the 200fs cause you need to wager the bonus money and your deposit 50x to take the free spins ahahaha but is not written anywhere
  • scam
  • bad wager 50x in bonus
  • don’t give you the FS
• 1 year ago
Setting up an account here is a breeze, and you can dive into the action without a smidge of KYC fuss. But that's where the allure ends, and the nightmare begins.

This casino has a dirty little secret: a habit of stalling withdrawals for imaginary and utterly bogus reasons. Their favorite excuse? Blame it on the payment provider. But here's the kicker, folks – it's all a smoke-and-mirrors show. Dive deep into the reviews, and you'll find countless tales of the same old story. You try to cash out, they slam the door in your face, and when you cry foul, they pull out the old "payment provider problem" card.

Here's my tale of woe – I had a whopping $2500 in winnings I was itching to withdraw, and for six excruciating days, they shot me down with the same tired excuse. On day seven, I caved, played my balance away (yes, my bad, I'll own up to that), and what do you know? On day eight, by some miracle, the "technical issue" vanished into thin air, and withdrawals were suddenly a go.

Now, I won't point fingers and say it's all on them that I decided to take a gamble and lost my winnings. But their sleight-of-hand tactics certainly played a part in this debacle.

Listen up, my fellow gamblers – I implore you, stay the heck away from this casino. Their dishonest practices are a recipe for heartache and headaches. There are far better places to test your luck.
• 1 year ago
As soon as you win a large amount, they simply cancel the withdrawals and don't give you your money with the excuse that they will report it to the experts so that it can be resolved here and a week, while identification has been done normally, they did the same to a friend of mine, just not they want to pay you or they expect you to play them so that the amount is smaller, I can't understand why you cancel the withdrawal and it takes so long to resolve the problem, unacceptable casino stay away, and the excuse is that they are trying to solve and wait for an answer that they never give, close it yesterday
  • no withdrawals are made
  • they find excuses not to get your money
  • stay away
• 1 year ago
Let me begin by expressing my disappointment in CasinoGuru's recommendation for this casino. Here is why: A few weeks ago, I searched for an online casino that accepts Canadian players, accepts cryptocurrencies and has Relax Gaming provider games. The first one recommended CasinoIn.io

My honest review: Stay away
Aside from the fact that it is very easy to create an account and start playing with no KYC whatsoever, this casino has a malpractice of delaying customer withdrawals for nonexistent and bogus reasons.

Their most common excuse: an issue with the payment provider. Please do an in depth review of this Casino before opening an account. Sadly I have read the reviews too late, and there are dozens of reviews mentioning the same exact situation. When attempting to withdraw, the withdrawals get denied. Upon contacting support, casino users are provided the same reason repeatedly: "There is an issue with our payment provider. Our team is working on solving the issue as soon as possible"

There is no real issue. They use this tactic and wait for the player to lose their balance. I had close to $32,000 in winnings I was trying to withdraw for 6 days in a row. They kept declining them because of the above mentioned reason. On day 7, I played and lost my entire balance (yes, this is my fault and decision). On Day 8, miraculously the technical issue was resolved and withdrawals can be made.

It is not their fault that I decided to gamble and lost my winnings. However their dishonest practice played a role in it.

I Strongly recommend to STAY AWAY from this casino.
  • Delayed Withdrawals
  • False Reasons to deny withdrawals
  • Preys on gamblers
• 1 year ago
That's the worst casino I ever played in my life. They will never cash out your withdrawal and they will find any kind of excuses for that... I waited for at least 10 days for a withdrawal of 200 euros and they keeped cancelling it because I wasnt verified... After I send them everything they needed for verification,, I waited some days more and they just suspended and blocked my account because of violation ot the T&C they told me... I cant login and my money is gone... Dont play at this casino, dont even think to play here... Never,ever,ever... STAY AWAY!!!
  • Nothing
  • Everything about this site
• 1 year ago
I gotta be real, wasn't too thrilled with it, to be honest. The bonus terms were just not cool, and they felt like they were trying to make it tricky to actually cash out any winnings. Plus, they seriously need to up their game when it comes to game providers. They're lacking some big names, and it's just not as fun as other casinos I've played at. Sorry, but I won't be going back there anytime soon. 😕👎
• 1 year ago
These guys are scammers they tell you one thing and do the other I'll never ever play here again it's a very sad thing too see a casino loose integrity thats when people should beware they don't pay you after you win big so watch out
  • Nothing
  • Fails tocash outwinnings
  • Lies
  • Takes money
Casinoin
Dear braxvan91,


We understand your frustration regarding the delay in processing your withdrawal. The cause of the delay is an outage on the payment provider's side, which has resulted in longer processing times than usual. In the past, you experienced instant withdrawals with no issues.


We recognise that this situation is disappointing, and to make up for the waiting period, we have provided you with a bonus as a gesture of goodwill.


You initiated the payout on 25.07.2023, and according to our Terms and Conditions, withdrawals may take up to 5 business days to be finalised due to various circumstances, as is the case here. Rest assured, we are doing everything possible to expedite the process.


We want to assure you that the issue with the payment provider has been resolved, and all pending payouts will be processed shortly.

We apologise for any inconvenience this may have caused and appreciate your understanding.
• 1 year ago
These guys changed the terms without telling anyone. Do you think it's okay to do these things at an online casino? Don't even try to play!
Casinoin
Dear customer,

Could you please elaborate more on this issue, so we could understand what in fact happened? Since it goes against the company’s policies & Terms and Conditions and seems to be some misunderstanding.

Thank you!
• 1 year ago
Terrible!!!

Lousy casino!!!



Never in my life have I seen this in any casino.

I opened an account... I made a deposit by bank transfer. When I went to withdraw some of my profit to my astonishment, there was no method available for withdrawal!!

I spoke with the chat where they told me that I had to withdraw using the same deposit method but unfortunately they did not have a bank transfer. In order to withdraw any winnings, you would have to make a deposit in another method. So far, it's a so-called normal situation, although I already think it's not acceptable!! if they have the method available for deposit they should have it for withdrawal too!!!



I made a new deposit through JETON so that I could finally withdraw some of my profits. What happened next? Anything!!! I still didn't have a single withdrawal method available!!! 1 single!! nothing was possible to carry out any survey by any method, because there was still no possibility of choice!!

What they told me in the chat was that the responsible department was going to check the possibility of opening this withdrawal method, until then I would have to wait!!



A casino that won't let you withdraw profits, even if validation is pending??? does not have any method available for withdrawal. what joke is this????



Miserable! I lost all my money, and closed the account of course! Note zero!!!
  • many slot games
  • many live casino games
  • Does not provide survey methods
  • Only this point is enough to be terrible!!!
Casinoin
Dear Miidelgado,

We are sorry that you lost your funds, the clarification was provided to you. If you are using the payment method that doesn’t support payouts, you are required to attach an alternative one in order withdraw. It’s a common practice.

Moreover, your complaint was rejected by the CasinoGuru specialists.

We are truly sorry you feel this way and apologise for any inconvenience caused.

All the best!
• 1 year ago
At first, I played for about two years without KYC, but one day I was told that KYC was required for withdrawals.
Unfortunately, I lost all the credit cards I used at this casino and it was not easy to prove.
Restoring the information and payment details in my mobile phone, and dealing with credit card companies was complicated and difficult. The support was not in perfect Japanese, but they answered each one carefully.
Rather than one-sided support, he understood the situation and talked to me. There are very few casinos like this. I appreciate the support. After that, my account was verified.

  • Support is responsive and reliable.
  • Very good promotion.
  • It's not Japanese support, so I can't communicate well.
Casinoin
Dear purimu1216,

We appreciate your cooperation on the KYC procedure, and thank you for the positive feedback!

Our customer support team tries to provide individual and personal approach to each customer, therefore your kind words mean a lot to us.

We hope your cooperation with us will be long and pleasant!
• 1 year ago
I put 15 euros as a first registration to see how it plays. Then they told me that in order to get a bonus I had to make a minimum deposit of 20 euros, which I had not read anywhere.
Their games are outdated, they don't have new games and what they play is crap and you don't get any money.
Unacceptable do not register.
  • All negative
Casinoin
Dear nickcrawl,

We are sorry to hear that 😞

However, kindly note that this information was available in the promotion description, and we sincerely expect our customers to read it before clicking on "participation" button.

We collaborate with the biggest & trustworthy game providers, and constantly adding new ones, so hope you give us another try 😉

Best of luck!
• 1 year ago
Very kind stuff, willing to help! Got my money seconds after a very fast verifiation!
Casinoin
Dear fazedism2,

We’re thrilled that you were satisfied with our services 🥳 Your feedback is most appreciated!

Best regards!


• 1 year ago
Crooks !!! They ask for identification documents after you have made 5-6 withdrawals and deposits and they never identify you! They make you wait with live chat that are robots
Casinoin
Dear akistsianavass,

We are sad to hear about your negative experience with us 😞

However, the KYC procedure is the standard process you will need to complete at some stage as per the T&Cs of the company.

Please do not hesitate to reach out to our 24/7 support team who will be more than happy to help!
• 1 year ago
There was a problem with withdrawing the money, whenever I tried to withdraw it kept coming up with a problem. And in the end I lost all the money I earned.Such moves like this , it's suspicious.
Casinoin
Dear AslihaTaker,

We are sad to hear about your negative experience with us 😞

Withdrawals may fail due to various reasons dependent and non-dependent on the company, so we recommend contacting Casinoin customer support to get more detailed clarification on this.

Please reach out to our 24/7 support team who will be more than happy to help!
• 1 year ago
Big scammers.First win and not even a big amount and they found a "problem" regarding my withdrawals. Of course they never paid the money. Stay away
Casinoin
Dear NikolaosAth5,

Kindly note that withdrawals may fail due to various reasons dependent and non-dependent on the company. Have you completed the KYC verification?

We always recommend contacting Casinoin customer support to get more detailed information on this.

Best regards!
• 1 year ago
DO NOT PLAY HERE!!Beware of this casino. The comments left about it are a truer reflection than score given on here. They purposely hold funds from being withdrawn. Especially when it’s a large amount. I lost a reasonable amount and only after that did they withdraw a smaller withdrawal. In addition, they charge a 5% commission on your winnings. Honestly it’s theft. If they processed the withdrawals within 30mins or provided a superior service, I’d actually be ok with it but the fact the don’t even have good customer service and then have the audacity to charge a fee!!

It’s an absolute scam compared to other casinos. I would recommend that you find somewhere else to play, as there are better casinos with much fairer terms for players.
  • Slow withdrawals/purposely delayed
  • Charge 5% to withdraw
  • Not honest and unfair terms.
• 1 year ago
In KYC, unreasonable content, numerous document requests. It takes a lot of time and effort to get your money back.
• 1 year ago
Nice casino but nothing fancy. I was hooked by the design and decided to see what was interesting there, but unfortunately, I didn’t like anything apart from the design. Bonuses are uninteresting and have a very large wager, so I played without a bonus. I was not particularly pleased with the win, since I lost everything.
• 1 year ago
Great casino with a wonderful loyalty program!
Really like the large selection of fair bonuses and a fairly easy verification process for withdrawals.
Withdrawal is pretty fast too.
Unfortunately, some slots just don't open for me.
  • Great loyalty program and bonuses
  • Easy verification process
  • Quick withdrawal process
  • Some slots don't open
Safety Index explained

Safety Index of Casinoin explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casinoin. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Casinoin and related casinos (348)

348All3Opened1Not solved104Solved240Rejected

Complaints directly about Casinoin

Complaints about related Betmaster Casino (Same management)

Resolved Our verdict

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Disputed amount: €300
Betmaster Casino
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Submitted: 24 Sep 2024
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Disputed amount: Mex$2,554
Betmaster Casino
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Submitted: 21 Sep 2024
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Disputed amount: 7,200 ฿
Betmaster Casino
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Submitted: 26 Aug 2024
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Disputed amount: €90
Betmaster Casino
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Submitted: 21 Jul 2024
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Disputed amount: Mex$1,200
Betmaster Casino
Safety Index:High
Submitted: 28 May 2024
Resolved Our verdict

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Disputed amount: €1,000
Betmaster Casino
Safety Index:High
Submitted: 31 Mar 2024
Resolved Our verdict

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Disputed amount: 839 R$
Betmaster Casino
Safety Index:High
Submitted: 11 Jul 2023
Resolved Our verdict

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Disputed amount: 4,500 R$
Betmaster Casino
Safety Index:High
Submitted: 18 Jun 2023
Resolved Our verdict

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Disputed amount: Can$100
Betmaster Casino
Safety Index:High
Submitted: 17 Jun 2023
Resolved Our verdict

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Disputed amount: $1,313
Betmaster Casino
Safety Index:High
Submitted: 17 Apr 2023
Resolved Our verdict

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Disputed amount: 31,646 руб
Betmaster Casino
Safety Index:High
Submitted: 11 Apr 2023
Resolved Our verdict

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Disputed amount: €2,000
Betmaster Casino
Safety Index:High
Submitted: 20 Feb 2023
Resolved Our verdict

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Disputed amount: 49,999 INR
Betmaster Casino
Safety Index:High
Submitted: 15 Dec 2022
Resolved Our verdict

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Disputed amount: 14,308 INR
Betmaster Casino
Safety Index:High
Submitted: 12 Sep 2022
Resolved Our verdict

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Disputed amount: €600
Betmaster Casino
Safety Index:High
Submitted: 21 Jul 2022
Resolved Our verdict

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Disputed amount: €600
Betmaster Casino
Safety Index:High
Submitted: 08 Jul 2022
Resolved Our verdict

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Disputed amount: $135
Betmaster Casino
Safety Index:High
Submitted: 18 May 2022
Resolved Our verdict

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Disputed amount: 4,000 zł
Betmaster Casino
Safety Index:High
Submitted: 02 Mar 2022
Resolved Our verdict

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Disputed amount: €5,300
Betmaster Casino
Safety Index:High
Submitted: 22 Feb 2022
Resolved Our verdict

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Disputed amount: €400
Betmaster Casino
Safety Index:High
Submitted: 19 Jan 2022
Resolved Our verdict

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Disputed amount: €500
Betmaster Casino
Safety Index:High
Submitted: 28 Dec 2021
Resolved Our verdict

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Disputed amount: €5,971
Betmaster Casino
Safety Index:High
Submitted: 27 Nov 2021
Resolved Our verdict

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Disputed amount: €235
Betmaster Casino
Safety Index:High
Submitted: 16 Nov 2021
Resolved Our verdict

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Disputed amount: €20,000
Betmaster Casino
Safety Index:High
Submitted: 01 Nov 2021
Resolved Our verdict

Case closed

Disputed amount: €40
Betmaster Casino
Safety Index:High
Submitted: 12 Oct 2021
Resolved Our verdict

Case closed

Disputed amount: €400
Betmaster Casino
Safety Index:High
Submitted: 16 Apr 2021
Resolved Our verdict

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Disputed amount: 3,200 R$
Betmaster Casino
Safety Index:High
Submitted: 09 Dec 2020
Resolved Our verdict

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Disputed amount: €5,000
Betmaster Casino
Safety Index:High
Submitted: 03 Dec 2020
Resolved Our verdict

Case closed

Disputed amount: $700
Betmaster Casino
Safety Index:High
Submitted: 01 Dec 2020
Resolved Our verdict

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Disputed amount: 25,000 kr
Betmaster Casino
Safety Index:High
Submitted: 12 Nov 2020
Resolved Our verdict

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Disputed amount: 75,000 kr
Betmaster Casino
Safety Index:High
Submitted: 10 Nov 2020
Resolved Our verdict

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Disputed amount: 135 BTC
Betmaster Casino
Safety Index:High
Submitted: 25 Jul 2020

Complaints about related Bongo Casino (Same management)

Resolved Our verdict

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Disputed amount: 1,242 BNB
Bongo Casino
Safety Index:High
Submitted: 17 Jun 2023
Resolved Our verdict

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Disputed amount: 216 ₮
Bongo Casino
Safety Index:High
Submitted: 03 Oct 2022
Resolved Our verdict

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Disputed amount: €913.8
Bongo Casino
Safety Index:High
Submitted: 27 Sep 2022
Resolved Our verdict

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Disputed amount: €6,000
Bongo Casino
Safety Index:High
Submitted: 03 May 2022
Resolved Our verdict

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Disputed amount: €211
Bongo Casino
Safety Index:High
Submitted: 08 Jan 2022
Resolved Our verdict

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Disputed amount: €700
Bongo Casino
Safety Index:High
Submitted: 08 Nov 2021