JustCasino Review

The player from Germany had claimed a bonus, met wagering requirements, and attempted to verify his account. However, the casino had blocked him due to alleged policy violations, which he had strongly disputed. After a series of communications between the player, and the casino, it was confirmed confirmed that they had paid out the player's winnings in December 2023. Despite attempts to confirm this resolution with the player, he had not responded. As a result, we had to reject the complaint.

The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.

The player from Canada had reported winning four hands of live blackjack on the Bombay Live platform, but had not been credited these winnings. After further communication, the player had been unable to provide evidence of these winnings. We had extended the time for response twice, but the issue had remained the same. The casino had concluded there were no missed payments. Without any evidence of the winning bets, we could not support the player's claim. The complaint was subsequently rejected.

An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany has been experiencing frequent game crashes at an online casino over the past three months, which has been impacting his chance to win. Despite providing evidence, the casino maintains that there are no issues. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Australia approved a cash out of $6000 on August 3rd, however, the funds have not appeared in his account. Despite contacting his bank and providing proof, he has not been able to recover the money. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player's balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player's account and had not been refunded. Despite the player's multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as 'resolved'.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino's initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as 'resolved' in our system.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player's account. The complaint was then marked as 'resolved'.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he's repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player's withdrawal, but the casino was quick to find a solution and the issue was resolved.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino's representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player's satisfaction and the complaint was closed as "resolved".

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.