JustCasino Review

The player from Germany had believed the casino should have blocked his account due to his previous disputes with another casino, but they had allowed him to continue playing. After winning 2,400 euros, he had faced issues when he tried to withdraw his winnings. He had deposited money after the dispute and the casino had paid out those winnings as well. However, we discovered that initiating a chargeback, as the player had done, was viewed as a violation of the casino's Anti-Money Laundering policy and Terms and Conditions. This could result in the forfeiture of any winnings and the closure of the account. Thus, the complaint was rejected.

The player from Germany, who had been waiting for a payout since Monday, had reported that the casino was delaying the payment despite his account being fully verified. The player had suspected the casino was stalling in hopes he would gamble away the funds. After a long correspondence with the casino and assistance from our team, the player had confirmed that he received his winnings. We had marked the complaint as 'resolved' in our system.

The player from British Columbia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawals could take time to process and suggested waiting for at least 14 days before submitting a complaint. The player later confirmed that his withdrawals had been deposited into his account. Consequently, the complaint was marked as 'resolved' by the Complaints Team.

The player from Morocco had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After communicating with the complaints team, the player confirmed that she had not received her winnings, despite her account having been verified. The player had a pending withdrawal of $46,500, of which she had received $4,000. The complaints team had extended the timer for response by 7 days, however, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

The player from Finland had deposited 300€ at JustCasino, won 900€, and requested a withdrawal. However, the casino only returned the original deposit and closed the player's account without explanation. The player had claimed not to have used any bonuses and was unsure whether their account had been verified. The casino responded by stating that the account had been closed due to an administrative decision, but offered to refund the player's winnings as a goodwill gesture. Despite attempts to confirm the resolution with the player, there was no response, leading us to reject the complaint. However, the player could reopen the complaint at any time.

The Irish player had deposited funds into their casino account, which was subsequently disabled. The casino had requested verification to return the funds, but the player was unable to log in due to the disabled account. We had reached out to the player for additional details about the ongoing verification process and the last communication with the casino. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from United Arab Emirates was upset after his winnings of 260k had been confiscated due to a purported bonus rule violation. Despite not having any active bonuses, the casino had confiscated all his winnings and returned only 5k. The player had received a call from a VIP agent explaining the situation and later received an email stating he had breached bonus rules. The player disputed this, stating that his money had been in the real money account and he had won on a different slot. However, upon review of the game history, it was found that the player had exceeded the maximum bet allowed multiple times. Despite the player's disagreement, we concluded that the casino had acted within its rules by confiscating the winnings due to the breach of the maximum bet rule.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player's winnings of 1400 EUR and decided not to reopen the player's account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as 'resolved'.

The player from Nova Scotia had won $600 and had been verified, but his withdrawal request of $500 had been denied by the online casino due to alleged multiple accounts. The player disputed this, asserting he had different accounts on various sites for diverse gaming options, but not with the same casino. However, despite our multiple attempts to gather more information and evidence from the player to investigate further, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as 'resolved' in our system.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino's bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino's terms and conditions.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player's account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino's decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

The player from Germany had claimed a bonus, met wagering requirements, and attempted to verify his account. However, the casino had blocked him due to alleged policy violations, which he had strongly disputed. After a series of communications between the player, and the casino, it was confirmed confirmed that they had paid out the player's winnings in December 2023. Despite attempts to confirm this resolution with the player, he had not responded. As a result, we had to reject the complaint.

The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.

The player from Canada had reported winning four hands of live blackjack on the Bombay Live platform, but had not been credited these winnings. After further communication, the player had been unable to provide evidence of these winnings. We had extended the time for response twice, but the issue had remained the same. The casino had concluded there were no missed payments. Without any evidence of the winning bets, we could not support the player's claim. The complaint was subsequently rejected.

An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany has been experiencing frequent game crashes at an online casino over the past three months, which has been impacting his chance to win. Despite providing evidence, the casino maintains that there are no issues. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Australia approved a cash out of $6000 on August 3rd, however, the funds have not appeared in his account. Despite contacting his bank and providing proof, he has not been able to recover the money. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player's balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino's policy of processing requests within an hour. Moreover, the casino's customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player's claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player's account, which she successfully withdrew. The complaint was resolved to the player's satisfaction.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player's unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

The player's account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player's complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as 'resolved' in our system.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player's account and had not been refunded. Despite the player's multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as 'resolved'.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino's initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as 'resolved' in our system.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player's account. The complaint was then marked as 'resolved'.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he's repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player's withdrawal, but the casino was quick to find a solution and the issue was resolved.

The player from Germany had his Let's Lucky account suspended after requesting a crypto withdrawal, receiving a message that indicated the account was deactivated. While casino support stated that the withdrawal was in process, the player was concerned that the management's decision to close the account suggested an attempt to avoid paying out the requested amount of approximately €60. The Complaints Team successfully resolved the issue by ensuring the player received refunds for his deposits, but the account remained closed. It was clarified that the casino had the right to close accounts at its discretion, and since the funds had been returned, no further investigation was warranted.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino's representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player's satisfaction and the complaint was closed as "resolved".

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.