Dream Vegas Casino Review

The player from the United Kingdom had requested a withdrawal which was subsequently cancelled. Despite having provided the necessary bank statements, his withdrawal had still not been processed. The player had claimed to have adhered to all the casino's terms and conditions, but the casino stated that he had breached the maximum bet rule. The player had been asked to provide his bonus history for review but failed to respond, leading to the rejection of his complaint.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player claimed that the casino had returned $50 to his account after he had requested a withdrawal of $2718. The casino had explained that the player's winnings exceeded the maximum cashout limit set in their Bonus Terms and Conditions. Despite his request for the casino to honor the withdrawal as a gesture of goodwill, we had concluded that the casino acted within their rights to cap the player's winnings according to their T&Cs. Therefore, we were unable to support the player's case.

The player ''ISAKHUSK262'' won an amount of 6,426 eur. He then verified his account and tried to make his first withdrawal at the casino. He was told by that they could not give him his money via ezeewallet (the same payment method he used to deposit), so he proceeded to try to make a withdrawal via bank transfer, but each time the casino stated that there had been an issue with his withdrawal. The casino did not respond to player's complaint.

The player from the United Kingdom has been accused of breaching bonus terms by placing bets greater than the allowed ones. After a closer examination, we ended up rejecting this complaint as unjustified.

The player ''RAVERBABY79'' withdrew their funds, it was accepted and processed. However, it was going very wrong as they had two Paypal emails on one account, using only one of them. For an unknown reason, the casino took it upon itself and sent it to the wrong email address which was never used for making a deposit to the casino. They had been in touch with the casino many times over the past 22 days but no certain solution has come. The player claimed that the casino staff had very little knowledge about that case and was being quite rude. Until now, this complaint remains unresolved.

The player ''FANDANGO87'' tried to withdraw his funds but never succeeded. He was told by the casino to contact his bank and stated that the transfer had been paid in July 2022. Later, the casino gave him a proof of payment, however, with the wrong bank details, and the player was promised that their account department would get back to him within 24 hours. Until now, no new updates about this issue, and the complaint remains unresolved.

The player from Canada had an active self-exclusion in a sister casino due to a gambling problem. They believe that they shouldn’t have been allowed to open a new account with Dream Vegas Casino. We’ve rejected this complaint in our system due to a lack of evidence.

The player 'FB_10208815456081409' attempted to make a withdrawal of CAD 3000 and initially, everything seemed to be fine. After receiving no payment for some time, the player contacted support, who said there was a problem with Interac. The player mentioned that they were intending to use their winnings to help pay their father's mortgage, and so was relying on being paid promptly. Upon contacting support again and saying the same to a different agent, the player was informed that their account was being closed due to problem gambling. Aside from the failed withdrawal the player had a balance of CAD 12000 at this time. There is no further response.

The player from Sweden had his funds vanished from the account. The casino informed us that this case is being ruled in their approved ADR entity, the player did confirm this fact. We well keep this complaint as 'unresolved' until we'll receive information about decision of the respective ADR. Player stopped responding to our question therefore the complaint was rejected.