Ruby Slots Casino - Player's withdrawal has been delayed.

Been waiting almost a month for my winnings too be deposited in my account .

Hello ironhog4130,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes I’m verified since Jan, 14,2024 - I had too deposit a min of 10 dollars in bitcoin on the 14th as last step I order to get verified . My winnings are from a bonus in which I did play all the way through and actually won around 4 grand but since it was off a bonus I can only withdraw 100 . Last time I spoke to them was around the 18th of January . Which all they said was my withdrawal will be in my account between 7 and 10 days

Thank you ironhog4130 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi ironhog4130,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Ruby Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thank you. Yea I’m still waiting for them too respond too my email also

Greetings all,

I was unable to locate any email in the casino email system from the email address registered with the casino, is it possible you sent it from a different email address ironhog4130? Currently playthrough is yet to be completed on the bonus in question, you have completed $1715 of a necessary $2400 to qualify for withdrawal. Once playthrough is complete I should be able to assist however I would suggest completing the documents module in the casino cashier as they may be requested before withdrawal.

Best wishes,

Nick and Ruby Slots

Thank you for the reply, Ruby Slots Casino.

Dear ironhog4130, could you please tell me if you can see the progress of your bonus wagering?

Please, let us know what email you used for the communication with the casino.

Soon as I read the BS that Nick from Ruby just wrote I go too check my account too see my transactions and guess what they erased everything… but hey nick good thing I took these pics right … haha , now if you look you will see where once I completed the play through you guys excepted the coupon reversal and granted me $345 at which I was allowed too withdrawal $100 out of correct? Haha Ruby slots is a joke, and you can see where I also deposited $10 in bitcoin so I would be able too withdrawal….. Ruby slots is a SCAM!!

i was going too show you a pic of the email they sent me Saying my withdrawal will be processed within 7-10 days but they also deleted those… lol wow

Sorry one more thing , he said I only completed $1715 of the play through well here’s a pic I took when I was at $2100 so that once again they lie!!

Thank you for the response, Ruby Slots Casino.

Dear ironhog4130, you should consider that your balance is not necessarily equal to the amount of wagering fulfilled. I will ask the casino to provide us with your game history so that we can check your wagering.

Could you please specify if you have already uploaded any documents for the verification of your account as recommended by the casino representative?

Like I said they deleted everything off my account , luckily I had took those pictures , and my balance was 2100 after I had already played through the bonus requirement, and as u can see in the pic of my transactions I had deposited 10 of bitcoin in order too withdrawal my winnings , now why would they ask too deposit the 10 of bitcoin if I had not finished playing through the bonus requirement…..

Dear ironhog4130, I was informed by the casino representative that you have already completed wagering. The thing was that you played not only slots but table games as well, and wagering contribution for some genres is 80x (slots have 40x) that's why it took you a longer time. But as for now, you should be able to request a withdrawal, could you please share any updates?

I’m still waiting on my $100 withdrawal

Thank you, ironhog4130. Let me know as soon as your withdrawal request is approved. It may take some time, but I hope the issue will be resolved soon. If nothing happens in the nearest days, we'll ask the casino representative to check it again.

Greetings all,

I checked both email addresses and was unable to locate any submitted documentation in either, if you would kindly complete the documents module in the casino cashier and contact customer service via live chat to have them update your Bitcoin address ironhog4130 I should be able to assist in moving this along for you.

Best wishes,

Nick and Ruby

My withdrawal request was approved Jan, 24th, and here’s prove that I have emails too me from Ruby slots .and proof I deposited money also

More proof !! I have emails from Ruby slots using my email d***@gmail.com and I noticed when I emailed directly from the site it used my google account email which is ( t***@icloud.com) this should be plenty of info for you guys too see that everything I’m saying is true and that this is all ridiculous!!!

This is for you nick and Ruby-

Greetings all,

Thank you for your cooperation, the withdrawal was approved a couple days ago and I have now escalated it for express disbursal via Bitcoin. Let us know when that arrives ironhog4130.

Best wishes,

Nick and Ruby Slots

Thank you, Nick and Ruby Slots!

Dear ironhog4130, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I received it yesterday ! Thank you guys for helping .

Dear ironhog4130,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru