Royal Ace Casino - The player struggles to verify his account.

It is not possible to pass the verification for withdrawing funds in dollar currency. The support service does not respond. All the profile data is filled in, and it is not possible to pass the verification.

Hello Lehman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Ace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I don't know the verification process because I was never able to contact the casino. I went to the casino again, played to reduce the amount of the deposit to $ 100 and tried to withdraw again or contact the support service, the answer is zero, because of all the details were provided by the casino. I submitted all the documents that the casino needs for verification and verification, namely: passport photos 1, 2, 3, 4, pages, as well as the page with the place of registration. A selfie with the passport, I also completely filled out the profile on the casino website. No I sent the above documents once, via email, to all the specified casino details, (I can add screenshots with the sending and dates), of course, I did not receive an answer. I want to add that the advertising mailing with promotions and bonuses from the casino will come in the future. Thank you for helping the players, with respect and best wishes. I can provide all the necessary information in the future. Our whole life is a game and there is no place in it A.....THERE!

Hello Lehman,

Can you at least clarify when did you forward them the documents? Could you also please forward any evidence you have to nikolas.b@casino.guru?

Screenshots sent.

Hello Lehman and sorry for the late response as I was out of the office for a week. Can you please advise if there is any update since your last post? If no, we will try to intervene.

Dear Lehman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.