The player from Germany is experiencing difficulties accessing his account. Player’s complaint has been resolved successfully.
Roobet Casino - Player’s account seems to be blocked.
Amount: $70
Roobet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Roobet Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I played at Roobet on March 30th, 2021 and wanted to withdraw money from my account. I have about $ 70 in BTC under the username "lilbits69". As I was about to withdraw it, I was told to confirm my email and change my password, which I did. But when I try to log in again, my password doesn't seem to work. Roobet does not answer via email either. I've only had money on this account for a day. My email is: ryan.adams98@outlook.de
Thank you,
Ryan
Automatic translation:
Public
Public
3 years ago
Dear Ryan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account? Have you accumulated your winnings with or without an active bonus?
If you have saved any relevant communication, could you please forward it to petronela.k@casino.guru?
I understand that it might seem like a lot of queries, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello Petronela,
In the meantime my problem has been solved.
Thanks again!
Ryan
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ryan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
