Rajabets Casino - Player's KYC verification is delayed.

I submitted the required documents to the casino on 19th July 2023, it has been almost 10 days to complete but not got any response from the casino and when I talk to customer service then she said this...... Please complete my kyc verification as soon as possible. So that i can request for withdrawal.

Dear chandra8056,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you provided all the necessary documents to verify your identity? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear chandra8056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already submitted the required documents which are asked by the casino although casino is making excuses of not completing my verification. I requested to complete my verification process so that I can able to request for withdrawal. When I asked for casino how much times the verification takes then they didn't give the proper time. It has been more than 15 days of submitting of documents but not got any response from the casino(Rajabets).

Thank you very much for your reply, chandra8056. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear chandra8056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of chandra8056. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any updates since our last conversation?

Dear chandra8056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.