Rajabets Casino - Player is struggling to withdraw their winnings.

My kyc was verified earlier 5 months ago but now again they are asking verification and 3 days gone it still waiting..

I don't did any kind of wrong work, I only withdraw to my account.. I have uploaded Indian nationality...

I cannot able to withdraw due to the delayed verification process... Neither wi win big it's my deposit which I slowly convertes into winning..

now you hold in terms of verification. Kindly please verify my account

Users id- pri****25

Mail id - mn****1@gmail.com

Dear Prince625,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please advise how was the additional verification justified? Has any of your sensitive information or depositing method changed recently? Lastly, were your winnings accumulated with or without an active bonus?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Thankyou sir for your response...

From past few weeks they continuosly giving withdrawal but suddenly they ask for verification. They simply said upload your documents but they didn't specify what documents they needed... I uploaded kyc documents and a selfie holding kyc document...

No I did not change any information, I simply deposit and withdraw from my account only.

Please help me for verification

Could you please advise how many days ago was your withdrawal requested? Thank you.

I had requested withdrawal 8 days ago ... Since that day my verification was in waiting.

Hello Prince625,

Have there been any developments since our last conversation, please?

No sir...

Still my verification is in waiting status.

15 days gone

Thank you very much, Prince625, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Prince625,

I've just reviewed your case and am sorry to hear about your struggles. I will try to help you by contacting the casino, and we'll see what can be done for you when it replies.

Dear Rajabets Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you provide any specific reason why the player has been experiencing problems with the verification?

I'm looking forward to hearing from you.

Kind regards,

Natalia

My verification is complete . Thankyou Rajabets casino.

I kindly request casino guru to delete this thread as they solve my problems.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Natalia,

This matter had already been resolved on our end, we expected it to be closed though it remained. User were required to provide further documents which got approved, and Prince625 was informed the same.

Hello everyone, thank you very much for the information!

I'm glad to hear that the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.  Thank you for your cooperation.

Dear Prince625, please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia