Raging Bull Slots Casino - Player’s withdrawal is delayed.

Hi friends !!

I have an approved withdrawal for 1500 from October 15th I am trying to check on. Support said they have sent it off but that it has not been paid out. Just wanting to see if someone could have a look into this one.

i also have one for 2500 not approved yet but I don’t think the 10th business day for approval will be until the the 15th so I will check back on that one

thank you for working with the casinos on my behalf and for always helping me keep track of withdrawal progress

love the customer support

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you used the same payment method as with previous withdrawals, please? Which one?
• Do I understand correctly the casino believes they already processed your payout?
• When was the last time you were informed about the status of your payout?

Looking forward to hearing from you.

Best regards,

Tomas

Same payment method and right before I created the issue is the last time I spoke with them.

they do not believe it has been paid out but they said it has been sent off for payment

Hi !!

any luck ?

I have not seen the $1500 yet

And also, I have a withdraw pending approval for 2500 that is still not approved and it is outside of the timeframe. It was requested 11/2

Please let me know when I will be paid out

Thank you very much, britterlynne, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear britterlynne, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Raging Bull Slots Casino representative to join this conversation. 

Dear Raging Bull Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Thank you !

1250 has been approved but not paid out & 2500 has not yet been approved but was requested 11/2. Thank you for your attention to this matter

Greetings all,

I see that payment was sent from the casino to our 3rd party payment providers on the 5th of November. Generally speaking we are looking at 3-10 business days on delivery on bank wire transfer once paid by the casino but that can fluctuate depending on the velocity limitations of the 3rd party payment provider. Not much we can do now but wait. If it still hasn't arrived within another week I'll contact our finance department and see if they can get further information. Once these funds have arrived I can assist in moving forward with the next payment in line.

Best wishes,

Nick and Raging Bull

Thank you Nick. I’ll keep you posted

Following up on where these funds are

Dear Raging Bull Slots Casino, 

could you please investigate further, since it seems the funds did not arrive?

Greetings all,

On our end we see that the funds are in transit, after speaking with the payouts department they have assured me that you should see them in your bank account shortly britterlynne, but the latest the 6th of December. Not the best news however wire transfers are nowhere near the ideal payout (or deposit) method, especially in this day and age. I will need to request once again that you be patient and wait for the funds to arrive. If they have not arrived by the 6th of December we will need to review all bank statements since the time of payout as proof of non-delivery, stop payment to the 3rd party then re-issue the funds to them once again. Hopefully you see the funds arrive in the interum.

Best wishes,

Nick and Raging Bull

Sounds like a nightmare wire transfers should not be that difficult- I have used them so many times in the past

They seem to be used way more than any other form and have been way more standard.

i will wait.

Dear Raging Bull Slots Casino,

thank you for your message.

Dear britterlynne, 

please let us know if you receive your funds. I will now set up a timer for 7 more days.

Thank you . Nothing yet

Still no deposit

Please review this I was asked for documentation again when this documentation should match silver oak and slots of Vegas which I have received payouts for.

please get with the casino to resolve this issue so that I can be paid

Dear britterlynne, 

thank you for you the update.

Dear Raging Bull Slots Casino,

could you please provide further details on the current situation?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you!

i haven’t heard anything from nick or the casino on any of my recent requests 😕

I have 3 complaints open for non payment (silveroak, raging bull and slots of Vegas) and no new info regarding payout 😫

Nick please help me find out where my money is

Dear britterlynne, 

thanks for the update. I have already contacted casino representative outside this thread. I will keep you informed once I have any news.