Raging Bull Slots Casino - Player encountering withdrawal and verification problems.

I deposited $30 and I won. I tried to request a withdraw of the winnings but it stated I needed to upload some documents to verify my identity. The site then lead me to another site named hoyoo where I was to upload my ID and a selfie picture. When it was approved it said to press the continue button when I did - it lead me to a web page that no longer functions- it was an error page. Strange so I peddled back to the original ragging bulls website and it still I needed to verify my identity - It continued to do this several times and several times I uploaded until I realized I was going in circles. I reached out to CS they said to upload the documents to an email and send - I did. This morning I awoke and checked the account - the funds are no longer in the Ragging bull account. The transaction history states that the funds have been approved for withdraw by the manager- I checked my debit card - there has been no funds deposited. I contact CS they looked into it and stated that there is a discrepancy with my deposit and now they want a document of my statement showing the deposit amount to them- and that the email of the confirmation receipt that they sent me on the day that I deposited doesn't count as proof of the deposit. Fine I go to my cash app account because that is the card and account that I used to deposit the money - and the transaction is not there anymore!!! I don't know what is going on but I deposited the money legitimately and they have records of the deposit - I have screen shots of the records from the ragging bull site along with the email that they sent and hopefully cash app can help me get the record of the transaction because if there was no transaction then how would I have had any credits to play the slots and win all that money?? I feel like they are trying to scam me somehow so that they don't have to pay me what I won. I'm so upset - this is not ok and it's not right to be taking people's money like this. Please help me.

Dear lewiecampos559,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the money that you thought you deposited never left your bank account?
• Have you previously deposited in the casino? Is the deposit recorded in the list of transactions in your bank account?

Please understand that if the money didn't reach the casino, any eventual winnings might be considered void by the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The money was deposited from my account to the ragging bull account - it was a total of $32.77 that's how I was able to play on the slots to begin with in order to win the money. I have the email receipts where ragging bull casino slots confirm that my deposit had been approved and credited to my account. If the deposit had not gone through- then I would not have had any credits to play. It also clearly states on my raging bull slots account transaction history that I deposited the $30 & The $30 was approved and accepted. I don't understand why now that I asked to withdraw what I won - now all of a sudden they have found a discrepancy with the deposit - why hadn't they found an issue with anything before that?? What discrepancy do they even think that they found to hold up my winnings?? It doesn't make any sense??

I understand your frustration at being wrongly informed, but ultimately, if the money didn't leave your bank account, you didn't risk your money by gambling and any winnings are therefore void.

The casino still has costs associated with your gameplay towards a gaming provider, even without receiving any money from you. It's in their best interest to make sure such errors don't happen in the future.

All things considered, we can't argue in your favor despite the confirmations you received from the casino. Please let me know if other circumstances might have been overlooked, otherwise I'll close the complaint.

Dear lewiecampos559,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't get any of the debit card records to prove that the money was taken from my account to pay the initial $30 to play on the casino site until 5 days after the begining of the following month. I won't be able to have the proof they require until after February 5th, 2024. I am attaching a screen shot of the convo I ha with the cs specialist.

I wish I could be of more help. If the money didn't leave your bank account, there is nothing we can do as I explained above.

If you happen to find the confirmation in your bank account that the money left your bank account, please let us know and we'll reopen the complaint and try to help. Without this proof, we are powerless to confront the casino.

We'll close the complaint accordingly.