Pure Casino - Player’s withdrawal has been reduced and delayed.

I played at this cash.o for first time with numerous deposits before I won and tried to cash out. Rollover requirements were ALL met and all necessary docments sent.

After countless chats and emails, with agents, and NY supposed account manager, the account manager "processed " the funds after 22 days.

I haven't received ANYTHING yet, but on the withdrawal screen , THEY cancelled my $1000 withdrawal, and "processed" a withdrawal for $450! ( which BTW is the EXACT amount of all of my deposits up to the time I won).

I do have supporting screenshots.

You have assisted me in the past. Hopefully you can do it again. Thanks.

Regards,

Bill B***

Dear William,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Have you received any explanation why the withdrawal of only $450 was processed? Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance.

Best regards,

Kristina

Dear William,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.