The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.
Punt Casino - Player’s experiencing technical problems.
Amount: $50
Punt Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Punt Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I was emailed an offer for free spins. So i singed up, verified my ID, email and took a selfie. Played my free spins and was offered a deposit bonus. Deposited 50.00 USD. With the bonus my total was 127.00 USD played for an hour. Total balance is at 147.00 USD after winning a little ontop of the 127.00. Now it says I'm unable to play due to restrictions on adobe. Gives me an alert to play on phone. Tried to play on 3 different phones. Screen will not load. No way to contact support even though it says online support is available 24/7. No way to cash out! They stole my 50.00 and my extra winnings!
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2 years ago
Dear Jennifer,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to post here (or forward to my email address) a screenshot of the message you keep receiving? Also, do I understand correctly that you had 147.00 USD in your balance when this issue started?
Additionally, if there is by any chance any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Looking forward to hearing from you.
Best regards,
Kristina
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Public
2 years ago
I am happy to hear this great news, Jennifer! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
