Prism Casino - Player’s winnings were confiscated due to alleged account duplication.

I had used their welcome bonus, made the playthrough, they took the balance away, I continued to win 1000$ ...legally, made a withdrawal request, was requested that I deposit, I did, then mgr . took ALL my winnings. Left me with a nickel and no explanation and no money. When I got the explanation on chat, I was told that there were some ...."shared information on other account".... To which I respond, THATS TOTAL BS. If there were "shared information", then why let me play, and why ask me to deposit?! And why didn't you lock the accounts. Or if they see similar information, they wait until something like this happens so they can steal your money.

Dear badboi80843,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear badboi80843,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.