HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42325Opened797Not solved5370Solved11982Rejected24176
Active filters: Casino:
Clear all filters
Resolved Our verdict

Case closed

Disputed amount: €860

Lord of the Spins Casino - Player’s withdrawal has been delayed.

Lord of the Spins Casino
Safety Index:Very low Submitted: 27 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: R2,300

SpinBetter Casino - Player’s struggling to withdraw his winnings.

SpinBetter Casino
Safety Index:Above average Submitted: 27 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €900

bCasino - Player’s bonus winnings have been cancelled.

bCasino
Safety Index:Below average Submitted: 27 May 2020
Resolved Our verdict

Case closed

Disputed amount: €1,800

Big5Casino - Player’s account has been closed and winnings confiscated.

Big5Casino
Safety Index:Below average Submitted: 27 May 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 57
Disputed amount: €860

Triumph Casino - Player’s winnings have been voided.

Triumph Casino
Safety Index:Very low Submitted: 27 May 2020
Case closed Our verdict

Other

Disputed amount: A$900

Playamo Casino - Player’s struggling to receive his winnings.

Playamo Casino
Safety Index:Above average Submitted: 27 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$24

Joka Room Casino - Player has experienced technical problem.

Joka Room Casino
Safety Index:Very low Submitted: 26 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$500

Joka Room Casino - Player’s winnings have been confiscated.

Joka Room Casino
Safety Index:Very low Submitted: 26 May 2020
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €1,111,111

Hyperino Casino - Player complains that she didn’t win anything.

Hyperino Casino
Safety Index:Very high Submitted: 26 May 2020
Resolved Our verdict

Case closed

Disputed amount: $119

Dreams Casino - Player’s struggling to withdraw his bonus winnings.

Dreams Casino
Safety Index:Above average Submitted: 26 May 2020
Show more complaints (+10)
Showing 40,451 - 40,460 of 42,325 complaints
1...4045 4046 4047...4233
Go to pageof 4,233 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more